What are the responsibilities and job description for the Operations Voice Manager position at A Square Group?
Job Description
Job Description
Description : LOCATION : DMV Area
Company Description :
A Square Group (ASG) is a Minority Woman Owned, Physician owned small business with over 15 years' experience in federal government contracting. ASG provides a broad range of healthcare, intelligence, and defense technology-related, services such as software development and integration, mobile apps, AI / ML, Analytics, Data Science, Bigdata, DevSecOps, Digital transformation, Cloud, and Cybersecurity. ASG is CMMI Level 3 certified for Development and Services and holds ISO certifications 9001 : 2015, 20000-1 : 2011, and 27000 : 2015.
Job Description :
We are seeking a skilled Operations Voice Manager to oversee and manage voice-related operations in a fast-paced environment. The ideal candidate will have extensive experience with VoIP and telecommunication systems, along with the ability to lead teams and manage complex operations within a DoD IT environment.
What You Will Do :
- Oversee the day-to-day operations of voice systems, including VoIP and telecommunication technologies (e.g. Avaya CS2100, Cisco CM, ACD, GENBAND AS, and 5ESS TDM).
- Provide management and support for voice-related services and ensure high levels of service availability and performance.
- Manage voice infrastructure, coordinating with technical teams to ensure systems are optimized and secure.
- Work closely with cross-functional teams to design and implement scalable solutions for voice operations.
- Monitor and maintain the performance of voice systems, addressing issues as they arise.
- Report overall telecommunication system configuration management and use Government-provided network infrastructure and management tools (e.g. NetPlus)
- Ensure compliance with relevant DoD regulations, including network security standards.
- Supervise teams involved in voice operations and provide guidance and support as needed.
- Coordinate troubleshooting and incident management for voice-related issues.
- Participate in the planning and execution of upgrades and improvements to voice infrastructure.
Requirements : What We Need :
Clearance Level : Active TS / SCI.
Additional Information :
At ASG, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to careers @ a2-g.com. We will treat your request as confidentially as possible. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.
Perks :
At ASG, we want you to be well and thrive. Our benefits package includes :
