What are the responsibilities and job description for the Operations Voice Manager position at DecisionPoint | Cortek?
Overview
DecisionPoint Corporation is seeking an Operations Voice Manager to join our team on the upcoming Enterprise DISA JSP ETM Services 2.0 program.
This position is onsite in the Washington, DC area.
Duties & Responsibilities
Oversee and manage the operational support for secure and non-secure voice communications within the Pentagon’s primary and alternate technical control facilities, ensuring all voice services are functional, secure, and meet mission-critical needs.
Maintain COMSEC integrity for voice communications, including secure handling, loading, and destruction of keying material for Type-1 encryption devices.
Supervise the circuit engineering and system engineering tasks related to voice communications, including trend analysis, performance monitoring, and quality control.
Manage voice-related trouble tickets, ensuring timely resolution and adherence to response times.
Prepare monthly reports on trouble ticket metrics, including response and resolution times.
Provide 24x7 support for voice operations, coordinating maintenance, and repair actions to ensure uninterrupted service for critical communications.
Coordinate with other JSP teams and government stakeholders to ensure smooth operations and alignment with DISA and JSP standards, including processing JSP ASI requests and monitoring critical communications infrastructure.
Qualifications
- Active TS/SCI clearance required.
- Bachelor’s in IT-related field with 10 years relevant experience.
- Certifications: Security
Extensive experience in managing voice communications in a DoD or similar high-security environment, including secure and non-secure voice services.
Proficiency in managing VoIP/VoSIP systems, with specific knowledge of CUCM and voice network troubleshooting.
Strong understanding of JSP and DISA regulations, notices, and operational procedures for voice communications.
Excellent organizational and management skills to oversee voice operations and ensure continuous support for VIP and other mission-critical communications.
Knowledgeable in maintaining and managing COMSEC for voice communications in compliance with DoD and JSP standards.
Our Equal Employment Opportunity Policy
- EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
- Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
- Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.
