What are the responsibilities and job description for the Front Desk Receptionist position at A Step Ahead Pediatric Therapy?
Job Summary
We are seeking a dedicated and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our patients and their family member, providing exceptional customer service while managing a variety of administrative tasks in a pediatric therapy environment. This role requires strong organizational skills, strong communication skills, attention to detail, and the ability to multitask effectively.
Responsibilities
- Greet patients and visitors warmly, ensuring a welcoming atmosphere.
- Manage patient check-in and check-out processes efficiently.
- Schedule appointments and maintain accurate appointment calendars.
- Confirming patient appointments.
- Handle incoming calls, directing them to the appropriate staff members or departments, and responding to voicemails.
- Maintain patient records and referrals in compliance with health information management standards.
- Process insurance information and verify patient eligibility and necessary authorizations.
- Assist with the filing of intake documents, medical records and care plans as needed.
- Utilize electronic health record systems for patient management.
- Ensure the front desk and lobby areas are organized and presentable at all times.
Requirements
- Previous experience in a front desk role within a medical office is preferred, but not required.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Excellent verbal and written communication skills.
- Attention to detail and accuracy in handling patient information.
- Ability to work collaboratively within a team environment.
- High school diploma or equivalent; additional certification in health information management is advantageous.
Join our team and contribute to providing excellent patient care while ensuring smooth operations at our front desk!
Job Types: Full-time, Part-time
Pay: $15.00 - $17.00 per hour
Expected hours: 24 – 40 per week
Benefits:
- Paid time off
Schedule:
- Monday to Friday
- No weekends
Work Location: In person
Salary : $15 - $17
