What are the responsibilities and job description for the Customer Service Representative position at A to Z Drain Service?
Description
ABOUT A TO Z DEPENDABLE SERVICES
A to Z Dependable Services has been servicing Ohio’s Trumbull & Mahoning Counties since 1960. Our extensive plumbing experience gives us the skills needed to provide our residential and commercial customers with the very best professional plumbing services. We are dedicated to delivering WOW services and have built a reputation that can't be beaten.
In addition to building a great reputation with our customers, we have built a great place to work. Our work environment is made up of people who love to work and play as a team and are passionate about their jobs. As a family-owned company, we strive to treat our staff like family. We offer competitive wages, benefits, and bonus structures. And, we have growth opportunities for every member of our team.
A to Z Dependable Services of Niles, OH is currently hiring for a motivated Customer Service Representative / CSR to help our clients with their plumbing inquiries. This office position works a full-time schedule and earns a competitive wage, based on experience and performance. We are plumbing industry leaders and believe that hard work can also be fun.
OUR IDEAL CUSTOMER SERVICE REPRESENTATIVE / CSR
Respectful - is helpful, friendly, and professional with all clients
Efficient - organized, detail-oriented, and thrives in a fast-paced environment
Team-player - collaborative and works well with others
Self-motivated - determined, driven, and does whatever needs to be done
Reliable - someone who clients and coworkers can depend on
If these ideal CSR traits describe you, please continue reading!
In addition to competitive pay and our exceptional culture, we offer our Customer Service Representatives the following benefits and perks:
- Medical insurance
- Dental insurance
- Vision insurance
- A 401(k) plan
- Opportunities for career growth
- Paid training
Requirements
CSR REQUIREMENTS
As a Customer Service Representative, you are responsible for answering inbound calls and booking customer appointments. You also provide outbound call support as needed. Leveraging your communication and problem-solving skills, you resolve customer and field technician issues as comprehensively and quickly as possible. As the initial point of contact for customers, you try to resolve issues at the time of call, but if that is not possible, you route the customer to the appropriate company personnel. As you enthusiastically educate each customer on the scope of our services or fees, you collect all relevant customer information to update our dispatch software. You enjoy interacting with people and helping them with their home inquiries!
Outstanding customer service skills
Demonstrates proficient computer literacy
Are you self-motivated? Do you have a positive attitude? Can you easily handle objections and turn them into a win? Are you organized and detail-oriented? Do you have excellent communication and time management skills? Can you work well with others? Are you a problem solver who is capable of efficient critical thinking? If so, you may be perfect for this office position! Apply today!
ARE YOU READY TO JOIN OUR OFFICE TEAM?
