Demo

Customer Service Representative (On-Site)

St Paul Center for Biblical Theology
Steubenville, OH Full Time
POSTED ON 3/27/2025
AVAILABLE BEFORE 5/26/2025

St Paul Center for Biblical Theology

Steubenville, OH

Job ID#:
7937168827
Posted:
March 25, 2025
Expires:
May 24, 2025
Category:
Customer Service
Terms:
Full-Time Employee
Experience:
0-2 Years
Education:
Undergraduate Degree
Base Pay:
Hourly

Send applications or inquiries to: stacybeigel@stpaulcenter.com


Job Description

Job Overview:

The Customer Service Representative is responsible for providing excellent customer service to all who reach out to the St. Paul Center. This individual is often the first person to interact with customers of the St. Paul Center, and as such they should serve as a faithful and joyful witness to the mission of the Center. The Customer Service Representative will report to the Customer ServiceManager, and he/she will play a vital role in ensuring that all customers can seamlessly access the high-quality publications, parish resources, and digital content that the Center produces daily. This is an on-site position in Steubenville, OH.

Responsibilities and Duties:

Serve as the first line of customer service support to all of those who benefit from the work of the St. Paul Center

Answer customer phone calls and respond to customer voicemails, resolving all customer inquiries related to orders, memberships, digital content, event tickets, etc.

Monitor and respond to all inquiries sent to Customer Service via email

Provide website support to phone customers with issues related to their log-in, account, orders, or streaming

Assist customers with event registration, tickets, cancellations, etc.

Utilize NetSuite to create customer accounts, place orders, track orders, take payments, change/cancel orders, etc.

Provide detailed information to customers regarding the All-Access Membership and Journey through Scripture series

Fill in at the front desk reception as needed

As time permits, help facilitate phone banks to initiate customer contact via phone to: Follow up on expired credit cards and other failed orders, Upgrade Memberships, Interview individuals who have canceled their memberships, Invite priests to conferences.

Other duties as assigned.

To apply, email cover letter and resume to Stacy Beigel at stacybeigel@stpaulcenter.com.

About the Employer

The St. Paul Center for Biblical Theology is a non-profit research and educational institute that promotes life-transforming Scripture study in the Catholic tradition. The Center serves clergy and laity, students and scholars, with research and study tools - from books and publications to multimedia and online programming.
We read the Bible from the heart of the Church, in light of the Church's Liturgy and living Tradition. In this way, we hope to help people experience the heart-to-heart encounter that Jesus' disciples experienced on that first Easter night, when they knew Him in the breaking of the bread: "Did not our hearts burn within us while He talked to us while He opened to us the Scriptures?" (see Luke 24:13-37)

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Customer Service Representative (On-Site)?

Sign up to receive alerts about other jobs on the Customer Service Representative (On-Site) career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$59,001 - $77,833
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$35,979 - $45,091
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$51,050 - $68,081
Income Estimation: 
$59,001 - $77,833
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at St Paul Center for Biblical Theology

St Paul Center for Biblical Theology
Hired Organization Address Steubenville, OH Full Time
St Paul Center for Biblical Theology Steubenville, OH Job ID#: 7937168416 Posted: March 3, 2025 Expires: May 2, 2025 Cat...

Not the job you're looking for? Here are some other Customer Service Representative (On-Site) jobs in the Steubenville, OH area that may be a better fit.

Customer Service Representative

A to Z Drain Service, Niles, OH

Customer Service Representative

Ohio Valley Waste Service, Inc., Youngstown, OH

AI Assistant is available now!

Feel free to start your new journey!