What are the responsibilities and job description for the Bilingual Customer Service Representative at Growing Insurance Agency position at A to Z Insurance?
We offer a competitive compensation healthcare plan including flexible spending plan retirement plan vacation and paid holidays
We have a new ownership team with experience successfully growing businesses and is eager to provide you the resources and support to serve clients, grow your career, and enjoy what you do each day.
We are looking for a customer service representative to connect with our customers. In this role, you will be responsible for answering customer questions, helping customers solve challenges, and providing potential customers with the information they need. You may also direct calls to sales agents when a policy needs to be purchased or upgraded.
A to Z Insurance is an independent Property & Casualty insurance agency with over 30 years of experience serving consumers and businesses across Delaware and the surrounding area. We provide exceptional service by focusing on building strong relationships within our team, clients, and community. We are focused on leading the way in raising the standards for the employee and client experience in insurance. The ownership team has grown multiple businesses in the past and is committed to finding, developing, and rewarding talented people.
We provide exceptional service by focusing on building strong relationships within our team, clients, agency partners, and community. Each of our team members plays a unique and important role in our success. As caring and thoughtful individuals, our team members are leading the way in bringing customer service back to the insurance space.
To ensure success as an insurance customer service representative, you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure. Ultimately, a top-class insurance customer sales representative is friendly and efficient when handling complaints or providing policy information.
We offer opportunities for advancement and are invested in the success of our team members.
- Don't know anything about insurance? Not a problem, we can teach you what you need to learn.
- Enjoy talking with and helping people ?
RESPONSIBILITIES:
- Familiarize yourself with our range of products, services, and systems.
- Provide customers with detailed information about policies and products, and recommendations.
- Answer calls and respond to customer concerns.
- Gather the information and risk management recommendations, renewal of designated accounts, and assist Producer(s) as needed. .
QUALIFICATIONS:
- English - Spanish fluency
- Excellent communication and interpersonal skills
- High-level typing skills
- Advanced knowledge of telephone and call forwarding systems
- Willing to study for and pass the insurance licensing exam if we provide you the training
- Previous experience working as a customer service representative.
- Friendly and professional demeanor
- Basic computer skills and knowledge of Microsoft Office Suite
- Big plus:
- In-depth knowledge of insurance products and policy schedules
- Ability to clearly explain detailed policy concepts
BENEFITS:
- Competitive compensation
- Paid time off
- Paid holidays
- Excellent health benefits
- Retirement plan
- Training
- Path to becoming licensed if interested
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
