What are the responsibilities and job description for the Team Leader - Shift Lead, Crew Lead position at A&W - Jefferson?

Job Description

A&W® is looking for some fun and energetic Team Leads for our Richmond, KY restaurant! We offer a competitive wage, a free meal for each shift, 25% discount for off-duty meals, a generous retention bonus program, referral bonus program, recognition program and service rewards and additional benefits for full-time Team Members.

Benefits :

All full-time Team Members are eligible for the following benefits :

Paid Time Off
Medical Insurance
Dental Insurance
Vision Care Insurance
Life Insurance
Supplemental Life Insurance
Short-Term Disability Benefits
Long-Term Disability Insurance
401K Retirement Plan
Education Assistance

Requirements / Responsibilities

Position Summary : Contributes to A&W® success by assisting the Restaurant General Manager (RGM) in executing daily operations. Directs Team Members to provide engaging service of quality food and beverages in a clean and comfortable environment.

Summary of Key Responsibilities (include, but are not limited to, the following) :

Works in various positions as needed during shift in addition to Supervisor duties.

Directs Team Member activities in order to maintain speed of service, cleanliness standards, and operational needs. Organizes opening, shift change, and closing duties.

Monitors Team Member productivity and performance. Provides clear, specific, timely, and respectful coaching and feedback to improve performance and achieve operational excellence.

Follows all company policies and procedures. Helps to maintain a safe working environment throughout the restaurant. Holds Team Members accountable for following policies including those for cash handling and safety and security.

Assists in orientation and training of new Team Members. Uses company training resources effectively. Recommends Team Member training needs to RGM.

Serves as a role model by developing positive relationships with Team Members and demonstrating engaging guest service at all times.

Takes appropriate and immediate action to resolve guest complaints. Follows up to ensure guest satisfaction. Works with RGM to continually improve guest service.

Communicates effectively. Filters information between RGM and Team Members as needed.

Assists RGM in administrative activities such as : managing inventory, ordering product, preparing deposits, HAACP records, and maintaining financial and labor records.

Sets the standard for regular and consistent attendance and punctuality.

Responsible for the safety and security of the Team Member’s, facilities, and assets in the absence of the RGM or AGM.

Required Knowledge, Skills and Abilities

Knowledge of food service operations. Minimum one year of experience in industry.

Knowledge of food safety and physical safety guidelines

Strong interpersonal skills

Strong customer service skills

Strong problem solving skills

Effective communication, orally and in writing, with Team Members and guests

Develop and maintain effective working relationships

Lead and motivate a team, even during challenging times

Physical Requirements :

Able to lift up to 40 pounds.

Must be able to stand and exert fast-paced mobility for periods up to 4 (four) hours in length.

Availability Requirements :

Must have flexible availability for scheduling

Must be available for both opening and closing shifts

Must be able to work beyond scheduled hours as business requires

Equal Opportunity Employment

It is the policy of A&W Restaurants, Inc. to offer equal employment opportunity in all aspects of the employer / Team Member relationship without regard to race, color, religion, sex, pregnancy, national origin, ancestry, ago, disability, veteran status, marital status, sexual orientation, gender, gender identity, genetic information, tobacco smoking status, or any other status protected by law. A&W restaurants, Inc. act in compliance with the requirements and intent of applicable federal, state and local laws and regulations to protect the right to equal opportunity employment.

Other Duties

Please not this job description is not designed to cover or contain a comprehensive listing of activities of projects, duties or responsibilities that are required of the employer for this job. Duties, projects, responsibilities, and activities may change at any time with or without notice.

Special Instructions

Please do not send any emails, resumes, or call.

We are making it really easy to apply for this position.

Simply submit a ZippyApp application package which may include the Common Employment Application, Resume, and a Cover Letter. In your Cover Letter, please write a short paragraph describing yourself and why you would make a great addition to our team.

ZippyApp is the Common Employment Application for online and mobile that allows you to apply for jobs with one click, and is being accepted at a growing number of businesses each day.

Apply for this job

Receive alerts for other Team Leader - Shift Lead, Crew Lead job openings

Team Leader - Shift Lead, Crew Lead

What are the responsibilities and job description for the Team Leader - Shift Lead, Crew Lead position at A&W - Jefferson?

What is the career path for a Team Leader - Shift Lead, Crew Lead?

Not the job you're looking for? Here are some other Team Leader - Shift Lead, Crew Lead jobs in the Jefferson, WI area that may be a better fit.

We don't have any other Team Leader - Shift Lead, Crew Lead jobs in the Jefferson, WI area right now.

AI Assistant is available now!