What are the responsibilities and job description for the Customer Service Representative position at A Way with Clay?
Overview
We are a fun for all ages ceramic studio, and we are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. This position is ideal for individuals who thrive in a fast-paced environment and possess strong communication skills.
Duties
- Respond to customer inquiries via phone, and in person, in a timely and professional manner.
- Provide accurate information regarding products and services to enhance customer understanding.
- Handle outbound calling to follow up on customer requests or issues, ensuring a proactive approach to client services.
- Utilize computer systems to document interactions, track issues, and manage client accounts effectively.
- Maintain a high level of phone etiquette while interacting with clients, ensuring a positive experience.
- Collaborate with team members to resolve complex customer issues and enhance overall service quality.
- Maintain stock/inventory accuaracy.
- Maintain accurate pricing
Requirements:
- The ability to assess situations and provide appropriate solutions.
- Excellent verbal and written communication skills.
- The ability to maintain register accuracy and count change.
- Multilingual abilities are highly desirable but not required. Having this skill would encurage effective communication with diverse clientele if needed.
- A passion for delivering outstanding client services and support in every interaction.
- Ability to work flexible hours as needed to accommodate business demands.
Join us as we strive to provide top-notch customer experiences while fostering a supportive work environment!
Job Types: Full-time, Part-time
Pay: $11.00 - $15.00 per hour
Expected hours: 16 – 40 per week
Benefits:
- 401(k) matching
- Flexible schedule
- On-the-job training
Shift:
- Day shift
- Evening shift
- Morning shift
- Rotating shift
Ability to Commute:
- Boise, ID 83713 (Required)
Ability to Relocate:
- Boise, ID 83713: Relocate before starting work (Preferred)
Work Location: In person
Salary : $11 - $15