Office Coordinator

Salary Range: $19.00 - $22.00/hour

Job Summary

The Office Coordinator - Ward 8 Hub will oversee the front desk and reception area, serving as the first point of contact for guests and community members. Responsibilities include greeting visitors, answering calls, managing supply inventory, inputting client data into spreadsheets and Apricot, providing navigation assistance, and maintaining the office space.

Based in a shared office at the Washington Highlands location in Southeast DC (400 Atlantic Street, SE- DC), this role is integral to supporting a public housing community in need of vital resources and assistance. If you're seeking a unique opportunity to make a meaningful impact through community resource coordination and support, this position is for you!

Essential Functions-primary Responsibilities

• Greeting and welcoming all visitors, clients, and guests.
• Interact with clients, donors, volunteers, partners, and other community members in
  
  

person and via telephone.

• Direct calls and inquiries to staff as appropriate.
• Checks voicemails to ensure timely response to clients.
• Assist clients in completing intake documents.
• Assist clients with community resources.
• Assist clients with market bags, clothing, toiletries etc.
• Oversee the center, community members, and participants in the space when other staff are conducting programs or appointments.
• Manage supplies and inventory.
• Ensure the lobby area and community room is clean and presentable for guests.
• Assist with set-up and breakdown of activities and events.
• Maintain and replenish intake book supplies.
• Input all visitor data into spreadsheets and Apricot for reporting purposes.
  
  

Required Skills /Abilities

• Ability to function in a fast paced and challenging environment.
• Ability to establish boundaries for inquiries regarding services we do not offer and to direct to appropriate resources.
• Excellent interpersonal and customer service skills.
• Ability to use emotional intelligence to de-escalate and support those in crisis.
• Strong verbal communication skills.
• Good organizational skills and attention to detail.
• Ability to prioritize tasks.
• Ability to work in a team environment.
• Ability to be flexible in changing situations and to best meet needs.
  
  

Work environment

The Office Coordinator - Ward 8 Hub will work in a shared office space in a public housing setting located in our Washington Highlands site located at 400 Atlantic Street SE.

Physical demands

• Prolonged periods of sitting and talking on the phone.
• Prolonged periods of sitting at a desk and working on a computer inputting data.
• Prolonged periods of talking with clients and partners.
• Must be able to lift up to 30 pounds at times.
  
  

Supervisory Responsibilities

None

Travel required - Local travel may be required to assist with off site events.

Required Education And Experience

• High school diploma or equivalent.
• One or more years of experience in an office setting.
• One or more years of experience working in customer service.
  
  

Preferred Education And Experience

• Experience working with individuals and families living in poverty.
• Experience working in a community setting.
  
  

Required Trainings

The Office Coordinator may be required to participate in professional development training as determined by their supervisor.

Additional Eligibility Requirements

Work authorization/security clearance requirements

• Must be authorized to work in the United States
  
  

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits

• Dental Insurance
• Health Insurance
• Health Savings Account
• Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Short-term Disability
• Vision Insurance
  
  

Affirmative Action/EEO Statement

A Wider Circle is committed to having a team that is diverse and ensuring that all qualified applicants will receive consideration without regard to race, color, gender (including gender identity or expression), religion, national origin, sexual orientation, disability, age, veteran status, or other non-merit factors. We are proud to be an equal opportunity employer.

To apply, please submit a resume to https://awidercircle.isolvedhire.com/jobs/.