What are the responsibilities and job description for the Service Manager position at A1 Garage Door Service?
I’m Tommy, and I’m the CEO of A1 Garage Door. I’m glad you’re here.
I started the company in 2007, and we have since grown to be the largest residential garage door service company in North America, operating in 40 markets across 20 states.
As a Service Manager, you will help assist in the daily tasks of a General Manager including scheduling, coaching, maintaining warehouse organization, managing inventory, and assisting in garage door service work.
You Should Apply If:
You are a master of ownership. You see a problem, you solve the problem!
You like to help people and your job description is just a guideline
Your peers describe you as ethical and reliable. You can never be too precise with inventory, and you understand your role in our customer promise
You move fast, you’re always busy and no task is too small or too big
You are self-motivated and you are looking to grow your career
You Shouldn’t Apply If:
You prefer working where there is no one to talk to
You think that manual labor is for other people
Systems/software scare you. We don’t use much paper around here
The Job:
Provide direct oversight and guidance to up to 20 field employees to include: service technicians and maintenance technicians
Responsible for batch/deposits, tracking Divvy expenses, and purchasing
Track budgets and profit and loss statements.
Actively monitor and manage fleet
Order and organize non-inventory items
Audit and review inventory counts for accuracy and disposition discrepancies
Organize space in the warehouse and perform and oversee cleaning duties, maintain product, tools, equipment, and work area in a clean, orderly, and safe manner
Provides performance management guidance to line management through weekly 1:1 and as needed (e.g., coaching, PIP's, career development, disciplinary actions)
Responsible for hiring events, recruiting, interviewing, on and offboarding employees
Responsible for development of Apprentices into Graduating to be Technicians, Techs to Sr. Techs, Sr. Techs into Field Supervisors and beyond
Basic Requirements:
Be nice! I know, we shouldn’t have to say that, but we mean it
Minimum of 3 years managerial experience supporting and training a team
Excellent interpersonal and customer service skills
Excellent organizational skills and attention to detail
Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite or related software
Proficient in computer skills to be able to learn and use the current CRM system which is ServiceTitan
Must be able to lift up to 50 pounds at times
Benefits and other cool stuff:
- Medical, dental, vision, 401K
- Paid Time Off
- Weekly Pay
- Internal Promotion opportunities
- Company swag
A1 Garage Door (and affiliate companies) provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.
