Service Coordinator

A10 Compressed Air Services

Our mission is “close air support” – to serve our customers, our community and our environment with total care that leaves them in a better situation than when we arrived.
This kind of support requires quality, experience and commitment. At A10 Compressed Air Services, we’ve got all three. We’re proud to offer a full line of Atlas Copco air compressor products, the most reliable, sustainable air compressors on the market. But more important than our high quality equipment is our people. With more than 60 years of combined experience in compressed air services, our team has the skill to offer decisive, expert service that anticipates needs and provides consistent, committed care.

Job Summary:

This position is for a Service Coordinator supporting our Service Department and serving the compressed air needs of our customers. The Service Coordinator is responsible for efficiently and effectively coordinating service technicians to meet customer’s needs. You will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position.

• Answer incoming service calls and schedule technicians. Schedule preventive maintenance activities monthly and process service requests. Generate and follow-up on service quotes and seek new business whenever possible.
• Guide and develop service technicians as appropriate, assisting in technical issue resolution. Scheduling and tracking of service technicians to maximize their operating efficiency and effectiveness.
• Ensure timely and accurate invoicing.
• Manage Service Inventory locations and rental fleets (repair status, location, etc.)
• Assist with the auditing process.
• Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction.
• Order and receive parts for jobs. Monitor shipping and receiving activities. Conduct service request data entry and management. Submitting warranty claims and shipping parts to the factory.
• Displays team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires.

Qualifications:

• A High School Diploma or equivalent and 2-5 years of experience in a related field is required. Degree preferred but not required.
• Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad).
• Proper phone etiquette and skills required.
• Knowledge of mechanical and electrical systems is preferred.
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs., frequently lift and or move up to 50 lbs. and occasionally lift and or move more than 50 lbs.

We are committed to helping you reach your professional, personal and financial goals. We offer competitive compensation that aligns with our business strategies and comprehensive benefits to help you live your healthiest. We are committed to building an inclusive and diverse culture that engages as well as values the different backgrounds and experiences of our employee, which, in turn, spurs innovation, generates creative solutions and enhances our customer relations.

Job Type: Full-time

Pay: $20.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $20 - $35