What are the responsibilities and job description for the Customer Quality Engineer (All Genders) position at A123 Systems LLC?
Charging into the future
As a worldwide leader in complete lithium-ion energy storage solutions that offer high power, high energy and excellent safety and outstanding life, we provide our customers with quality products, when and where they need them. A123 products deliver excellent energy density providing more driving range per charge. Our advanced technology allows vehicle manufacturers to engineer powertrain advancements that are environmentally conscious. These advances help reduce emissions, provide better fuel economy and start to reduce our reliance on oil.
Breakthrough technology forms the core of our automotive product portfolio and allows us to manufacture highly competitive lithium-ion solutions at the system, module and cell level. As true innovators in battery system design, we have the engineering expertise needed to support development and validation of advanced cell designs, software, electronics and thermal management systems that power today’s electrified vehicles. At the core of A123 Battery Systems, our world-class in-house developed cells employ the most advanced battery chemistry for each application to minimize pack oversizing and system cost.
A123 has aggressively invested in scientific talent, developed our supply chain and expanded our manufacturing footprint for NMC products which now represent more than half of our annual production. This success has inspired us to continue to invest in new research and development that will further enhance the energy density of our future products without compromising battery safety or performance.
Our global manufacturing footprint balances economies of scale and proximity to customers so that we are always prepared to cost effectively deliver lithium-ion solutions that power the world’s most advanced vehicle technology.
We are looking for Customer Quality Engineer (all genders) for our team!
Are you interested in a job that involves interacting with people, where emotions, understanding and friendliness play a major role?
If you enjoy working with people from many different countries and cultures and your profile matches our requirements,
you are flexible and able to work under pressure, and you also enjoy travelling internationally to a certain extent,
then this position with us might even be the "best match" for you.
If you enjoy working with people from many different countries and cultures and your profile matches our requirements,
you are flexible and able to work under pressure, and you also enjoy travelling internationally to a certain extent,
then this position with us might even be the "best match" for you.
Your tasks:
- You will support an assigned clientele with regard to customer-related quality issues
- You will process customer complaints together with the responsible departments in Europe and China
- You regularly take part in meetings with customers and internal departments
- You maintain customer portals for the defined quality topics
- You ensure that customer-related requirements are up to date and check the requirements for changes
- You ensure on-site activities with our customers
Your profile:
- You have a successfully completed degree in engineering, a comparable degree or completed training, preferably in the automotive or electrical engineering/photovoltaics sector
- You have at least 2 years of professional experience in a similar position and/or as a customer project manager (preferably with an assigned customer base)
- You are confident in using MS Office programmes and are familiar with B2B customer portals
- You are able to communicate confidently in an international environment thanks to your good command of English and strong communication skills
- You are characterised by an independent way of working and a high degree of flexibility
- The position requires a willingness to travel internationally
What we offer:
We are characterized in particular by our flat hierarchies and individual scope for creativity. We offer a familiar working atmosphere instead of anonymous office space. Our employees can feel their direct influence on our success through their proximity to the products and the business. As a result, our employees experience the results of their work immediately.
- Home office possibility
- Flat hierarchies
- Personal development: Customised career planning, continuous training and projects
- Long-term perspective: Stable business development and forward-looking products for long-term career opportunities.
- Company pension scheme (100% employer-funded)
- Free coffee and water
- Subsidy for the VVS company ticket
- Company events, team building and individual development plans
- Company benefits via Corporate Benefits
- Bonus programme for employee referrals
- Access to company fitness programmes
- E-Bike leasing
