Business Operations Support

Everyone gets excited about getting packages and shopping! Imagine being part of a process that makes this happen. Well look no further than a2b Fulfillment!

a2b Fulfillment is a fast-growing, third-party provider of distribution support services, including Order Fulfillment, Contact Center Solutions, and a vast array of Value-Added services. We are currently recruiting for the position of Business Operations Support for our Hanover Township, PA location.

THE ROLE

The Business Operations Support role reports to the Business Operations Manager. This role is responsible for order management including direct-to-consumer, dropship, and retail bulk, as well as generating work orders for the Value-Added Services department. This position coordinates closely with the Fulfillment, Value-Added Services, Receiving and Client Success departments, including assisting in the setting up of new clients.

RESPONSIBILITIES

• Manage a demanding workload with changing priorities to ensure that orders, work orders, and in/out data flows to the appropriate departments and then out to external sources that need them. All this work is time sensitive and requires extreme levels of accuracy.
• Ensure compliance with processes and quality to ensure the departments are able to achieve or exceed their timelines.
• Manage an ever-changing workload and priorities to ensure that all orders are shipped the same day by the cutoff time.
• Assist in monitoring and intervention of system processes that group and release orders to ensure efficiency is maximized in Operations.
• Assist in management of all client external retail portals, such as Amazon, to ensure all systems are updated with accurate information in a timely manner
• Support the Client Success team with entering and releasing work orders for Value-Add Services.
• Maintain the inbound/outbound traffic logs for all facilities.
• Adherence to Service Level Agreements
• Prevent distribution center chargebacks
• Ensure compliance with EDI transactions
• Support all new customer setups
• Manage multiple projects simultaneously
• Assist manager/supervisor in ensuring daily tasks are completed
• Communicate needs and issues that arise in the department to management in a timely manner
• Lead by example by working hard and having positive interactions with other departments
• Communicate and uphold all company and department policies and procedures
• Other duties as assigned

QUALIFICATIONS

• High school or equivalent (Required)
• Fulfillment experience (preferred)
• Attention to detail
• Organizational skills
• Understand and follow basic verbal and written instructions
• Good work ethic and sense of responsibility
• Basic computer knowledge
• Work at a quick pace and sense of urgency
• Must be able to work independently and as a team
• Self-directed and self-motivated
• Comply with company attendance policies
• Maintain the work area and equipment in a clean and orderly condition and follow prescribed safety regulations
• Be at least 18 years old

JOB TYPE

• Full-time, Non-Exempt, Hourly
• Monday - Friday 8:30am – 5:00pm EST
• On Call Rotating 1 out of every 5 Saturdays 8:30am – 4:00pm EST

WORK AUTHORIZATION

• United States (Required)

BENEFITS

• Benefits package which includes medical, dental, vision, life, long-term disability, supplemental benefits, 401K, holiday pay, personal and paid time-off.
• Employee Events
• Great Culture
• a2b Fulfillment is actively involved in giving back to our community.

All candidates must satisfactorily pass a criminal background check and drug screening.

a2b Fulfillment is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. a2b Fulfillment is committed to providing veteran employment opportunities to our service men and women.