What are the responsibilities and job description for the Desktop Support Technician/NOC Environment position at A3 Staffing Solutions?
Job Description
Job Description
Desktop Support Technician
100% onsite working directly with end users
Work Hours : 8 : 00 pm – 4 : 00 pm, Monday through Friday
Tech will be a part of a team of five who provide support 24x7x365. They have 15-minute SLAs with meal breaks taken at the desk. Tech may be called on to cover another shift when another tech is out sick, PTO, etc.
NO Remote work
6 month contract to permanent
MUST Have clear background
- 8-5 Monday-Friday, no on call
- Support of Windows OS / Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
- Desktop and Network Support
- Ability to setup, configure and add all hardware.
- Assist Corporate Desk Side Support technicians with large IMAC’s.
- Documents, maintains, upgrades or replaces hardware and software systems.
- Supports and maintains user account information including rights, security and systems groups.
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
- Determines and recommends which products or services best fit the customers' needs.
- Imaging and image recovery
- Experience doing break / fix repairs on desktops, laptops
- Install / Re-install various software packages and updates
- WiFi and VPN connections; Support of wireless devices
- GREAT Customer Service skills
Company Description
We are committed to delivering exceptional services and professionals with proven work ethics and processes.
Provide an exceptional client experience
Deliver on our commitments
Build trust by thinking and acting with integrity
Create an environment that inspires innovation
Company Description
We are committed to delivering exceptional services and professionals with proven work ethics and processes. Provide an exceptional client experience Deliver on our commitments Build trust by thinking and acting with integrity Create an environment that inspires innovation
