What are the responsibilities and job description for the Inbound Call Center Assistant position at A5Experiential?
Are you ready to join a dynamic, fast-paced team where your communication skills take center stage? Whether you're passionate about beauty, wellness or finance, this is your chance to bring your energy and expertise to a diverse range of clients.
We're looking for an enthusiastic Inbound Call Center Assistant who thrives in delivering exceptional customer service, building relationships, and creating positive experiences every day. As part of our team, you’ll enjoy working in an environment that’s as exciting as it is rewarding!
What You’ll Do:
- Provide Stellar Customer Support: Answer inbound calls from clients in the beauty, wellness, and finance industries, offering helpful information, processing orders, and resolving inquiries in a friendly, professional manner.
- Solve Problems & Make People Smile: Handle customer concerns with a calm, solution-focused attitude, ensuring every interaction leaves customers feeling valued and heard.
- Master Product Knowledge: Stay up-to-date with the latest products, services, and industry trends, and share your expertise with customers to help them make informed decisions.
- Track & Document: Record customer interactions and feedback accurately, ensuring seamless follow-up and helping us improve service offerings.
- Upsell & Cross-Sell: Identify opportunities to introduce customers to complementary products and services that meet their needs, while maintaining a genuine approach.
- Build Relationships: Develop lasting connections with customers, offering personalized service that reflects our brand's commitment to excellence.
- Collaborate & Contribute: Work closely with your team and other departments to streamline processes and deliver the best possible experience for our clients.
What We’re Looking For:
- Education: A high school diploma or equivalent (college degree is a plus, but not required).
- Experience: Previous experience in customer service or a call center role. Experience in the beauty or finance industries is a bonus!
- Skills:
- Amazing communication skills (both on the phone and in writing).
- Strong problem-solving abilities and a knack for finding solutions.
- The ability to multitask in a fast-paced environment without missing a beat.
- A professional, positive attitude and a passion for helping others.
- Familiarity with CRM systems or call center software is a plus.
- Work Style: Self-motivated, detail-oriented, and able to thrive both independently and as part of a team.
- Tech-Savvy: You’ll need a reliable phone and internet connection for remote work and a quiet, distraction-free workspace.
Job Types:
- Full-Time: 40 hours per week, including weekend and holiday shifts as needed.
- Part-Time: Flexible hours to fit your schedule – perfect for those seeking work-life balance.
What We Offer:
- Competitive Pay: Hourly rate with potential performance-based incentives.
- Flexible Scheduling: Choose between full-time or part-time, with options to work remotely.
- Growth Opportunities: Access to training, career development, and potential for advancement within the company.
- Exclusive Discounts & Perks: Enjoy special discounts on beauty products and other client-related offers.
- Supportive Environment: A team-focused culture where your contributions are valued, and you have the chance to learn and grow.
Why You’ll Love Working With Us:
- Work with a vibrant team that’s just as passionate about helping customers as you are.
- Enjoy the thrill of working with clients across diverse industries, from the beauty world to the finance sector.
- Be part of a company that believes in personal growth, continuous learning, and creating an environment where everyone thrives.
If you're ready to bring your customer service skills to a fun, exciting, and rewarding role, we want to hear from you! Apply today and join us in delivering exceptional service while growing your career.
Job Types: Full-time, Part-time
Pay: $20.00 - $26.00 per hour
Benefits:
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
Shift:
- 8 hour shift
Work Location: In person
Salary : $20 - $26
