What are the responsibilities and job description for the Inbound Call Center Assistant position at Arena Management International?
Are you a problem solver with a passion for helping people? Do you thrive in a fast-paced environment where communication and customer service are key? We are seeking a dedicated Inbound Call Center Assistant to join our team in St. Louis. As the first point of contact for customers, you will play a crucial role in providing support, resolving inquiries, and ensuring a seamless customer experience.
Key Responsibilities:Customer Support: Answer inbound calls professionally, assisting customers with inquiries, troubleshooting issues, and providing solutions.
Order Processing: Process customer orders, returns, and exchanges efficiently while ensuring accuracy.
Technical Assistance: Provide basic troubleshooting for products or services and escalate complex issues to the appropriate department.
Data Entry & Documentation: Accurately input customer information, call details, and resolutions into the system.
Follow-Up Services: Ensure customer satisfaction by following up on unresolved issues or providing additional information as needed.
Policy & Product Knowledge: Stay updated on company policies, products, and services to effectively assist customers.
Collaboration: Work closely with internal teams to improve customer support processes and share feedback.
Excellent Communication Skills: Clear verbal and written communication with a customer-first approach.
Strong Problem-Solving Ability: Ability to assess customer needs and provide effective solutions.
Patience & Empathy: A positive attitude and a professional approach to handling customer concerns.
Detail-Oriented: Accuracy in data entry and documentation.
Time Management: Ability to handle multiple calls efficiently while maintaining quality service.
Tech-Savvy: Comfortable using CRM software, phone systems, and basic computer applications.
Team Player: A collaborative mindset with a willingness to contribute to team success.
Comprehensive Training: Gain the knowledge and skills needed to excel in the role.
Flexible Scheduling: Full-time and part-time shifts available.
Supportive Work Environment: Join a team that values collaboration and professional growth.
Career Advancement: Opportunities to grow within the company and develop new skills.
Competitive Pay & Benefits: Enjoy a great salary with potential performance incentives.
If you're ready to make a meaningful impact by helping customers and ensuring their satisfaction, apply today! Join our team as an Inbound Call Center Assistant in St. Louis and be part of a company that values your skills and dedication.
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Salary : $22 - $26
