Collections Supervisor

Collections Supervisor Job Description

Overview:

The position of Collections Supervisor is responsible for overseeing the collection efforts of accounts receivable balances. The supervisor is also responsible for the supervision of the collections staff and the collection of his/her own personal collection file. The supervisor may be responsible for interviewing staff members, providing training, creating work schedules, and facilitating disciplinary actions.

Job Duties/Responsibilities:

• Oversee collection team and assist his/her staff with collection activities
• Ensure his/her staff is meeting production goals and performing the essential functions of their position
• Ensure his/her staff is complying with company standards/protocols and collection laws and regulations
• Responsible for collecting and meeting goals of own collection file
• Input data and create spreadsheets showing the progress of his/her staff’s efforts to collect debts, for speaking with individuals who wish to speak with a supervisor and for approving and allowing settlement and payment options
• Supervise and coordinate activities of staff engaged in collecting overdue payments for charge accounts, credit card accounts, or loans from customers of banks, auto loans, department stores, or other credit-card-issuing companies
• Review delinquent account records to determine which customers must be contacted for collection of overdue accounts
• Organize collection work load according to degree and amount of delinquency and assign accounts to staff for collection
• Write letters or approve form letters for use in collection attempts
• Authorize or refer accounts to General Manager for repossession and legal actions against debtors.
• Contribute to the development of processes and procedures, as well as the development of his/her staff
• Other duties as assigned.

Qualifications/Requirements:

• High School Diploma or equivalent. College degree is not required; however, completion of some college in related courses, preferred
• Minimum of three years successful experience working in collections; supervisory experience preferred
• Knowledge of the state laws governing the collection of debt and the laws as mandated by the Fair Debt Collection Practices Act
• Knowledge of eCollections preferred
• Strong organizational and analytical skills
• Able to keep organized and multi task in a fast-paced environment
• Ability to clearly communicate verbally and in writing
• Strong interpersonal skills
• Good decision-making abilities

Equal Opportunity Employer

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• AD&D insurance
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $20 - $25