IT Help Desk Specialist

Job Title: IT Support Technician

Contract Period: 1 Year.

Work location: Kokomo, IN 46901

Job Description

• Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment
• Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
• Following up on any outstanding issues with customers regarding status and closure of incidents/requests
• Troubleshooting and resolve hardware, software and network problems
• Document procedures, FAQs, and inventory of assets
• Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
• Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
• Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction
• Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities
• Company Security program administrator
• Company VPN administrator
• Company IT policy creation
• VIP support, Business travelers support
• IT server room cleanup and follow up all kind of issue in IT room
• Network issue checkup and cooperation with Network team
• File server issue checkup and cooperation with Server team

[Qualifications]

• Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory
• Excellent problem-solving, communication and interpersonal skills
• Ability to prioritize and organize work to meet defined SLA's
• Android mobile in corporation experience is a plus
• Strong understanding of MES system is a plus
• Must be willing to travel up to 10 % of time

Job Type: Contract

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Experience:

• Help desk: 1 year (Preferred)
• Active Directory: 1 year (Preferred)

Ability to Commute:

• Kokomo, IN 46901 (Required)

Ability to Relocate:

• Kokomo, IN 46901: Relocate before starting work (Required)

Work Location: In person