What are the responsibilities and job description for the IT Help Desk position at Red Oak Technologies?
**HYBRID – 3 TIMES PER WEEK (Tuesday, Wednesday, and Thursday) **
Position Duties:
- Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment
- Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
- Following up on any outstanding issues with customers regarding status and closure of incidents/requests
- Troubleshooting and resolve hardware, software and network problems
- Document procedures, FAQs, and inventory of assets
- Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
- Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
- Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction
- Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities
- Company Security program administrator
- Company VPN administrator
- Company IT policy and application form creation
- VIP support, Business travelers support
- IT server room cleanup and follow up all kind of issue in IT room
- Network issue checkup and cooperation with Network team
- File server issue checkup and cooperation with Server team
- PC and laptop repair and software issue solving skill
- Security application management
- Windows and printer issue solving skill
- Server and Network basic knowledge
Position Qualifications:
- Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory
- Excellent problem-solving, communication and interpersonal skills
- Ability to prioritize and organize work to meet defined SLA's
- Android mobile in corporation experience is a plus
- Strong understanding of server or network basic skills
Position Requirements:
- Open to entry level or candidates with internship experience
- 8am – 5pm working hour
Job Type: Contract
Pay: $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Compensation Package:
- Hourly pay
- Overtime pay
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Kokomo, IN 46901 (Required)
Work Location: Hybrid remote in Kokomo, IN 46901
Salary : $23
