What are the responsibilities and job description for the Customer Support position at AA2IT?
Location : 11750 Katy Freeway, Suite 120 , Houston
Pay Rate : $30.00
Must have SAP knowledge sales and distribution or materials management
End to End Supply Chain / Customer Care Support Representative
Florham ParkPoint of contact for communications and escalations as it relates to the daily fulfillment and execution of activities supporting our customer portfolios throughout the order fulfillment life-cycle.
Ensure on-time and complete delivery of goods by developing and maintaining proper inventory levels.
PRIMARY RESPONSIBILITIES
Provide SAP Purchase Order and Customer Order processing
Proactively communicate with Customers on order status and manage the order to cash process
Communicate with manufacturers on production / quality lab status to support customer requirements
Communicate across the organization, collaborating with key business partners and support the execution of the Sales & Operations Planning between Supply Chain, Product Management, Sales, Marketing, and Finance
Utilizing your experience in ERP systems (i.e., SAP & APO DP), coordinate with Master Production Schedulers to optimize regional production requirements
Plan order requirements for raw materials and packaging components for contract manufacturing formulation and packaging sites
Create and transmit purchase orders against established purchase agreements for raw material and packaging components
Create stock transfer orders to move raw materials and packaging components between warehouse locations and / or toll sites to support production, and create delivery notes for stock transfers
Post receipts of raw materials and packaging for toll manufacturers without SAP connections
Create, maintain, and monitor reports to track open orders, supplier confirmations, and delivery dates to ensure communication of order and delivery status
Confirm required logistics activities are being organized for all related shipments
Escalate and Expedite as necessary
Enter Customer Complaints
Confirm availability of required labels at production point.
Reconcile month end physical inventories against SAP entries, verify invoices for approval, and assist in controlling raw material / packaging material deliveries and finished raw production at third party formulation and packaging
If interested ; kindly share your resume with answers :
Q1-How many years of exp do you have in SAP MM or SAP S&D
Q2-What kind of work / Entry you have done in SAP - kindly elaborate
Q3-How far you live from 11750 Katy Freeway, Houston and how will you commute daily
Q4-For submission, client needs MM / DD of Birth and Last 3 of SSN - kindly share
Salary : $30
