What are the responsibilities and job description for the Customer Support position at Solomon Page?
Customer Support Associate Job Description
We are seeking a highly skilled Customer Support Associate to join our team at {company}, a well-established company based in East Hanover, NJ.
Key Responsibilities:
- Interact with customers through various channels, including phone, email, chat, and in-person support, to provide information and resolve product-related issues.
- Facilitate the process of product issue tickets and handle customer concerns in a timely manner.
- Maintain and establish strong customer relationships and accounts.
- Perform administrative duties as needed.
- Additional tasks may be assigned based on business needs.
Required Qualifications:
- Bachelor's Degree in any field.
- Service-oriented individual with excellent issue-resolution skills.
- Strong verbal and written communication skills.
- Excellent organizational skills with high attention to detail.
- Ability to learn product details and areas of customer specialization.
- Proficiency in Microsoft Office, Excel, and Gmail.
About Our Company:
{company} is a specialty niche provider of staffing and executive search solutions. We focus on providing customized solutions and building long-term relationships based on trust, respect, and consistent delivery of excellent results.
