What are the responsibilities and job description for the Specialist, Research Engagement Services I position at AA2IT?
Title - Research Support Specialist
Location - Fully Remote (must be in commuting distance to an office in Irving, TX or Fort Myers, FL)
Duration - 12 months
Hours - 11 AM to 8 PM Monday through Friday
Pay Rate - $18 / hr
Job Summary -
The primary responsibility of the role is to support the Research Engagement Services team with the timely processing of internal and external email volume.
Responsibilities
- Monitoring assigned email boxes and promptly processing emails into Gartner's CRM database during working hours.
- Creating Service Requests (SRs) in Gartner's CRM system as the requests are received.
- Monitoring a general queue for SRs and promptly routing them to the appropriate teams
- Provide training and shadowing for new associates in this role.
- Maintaining a record of emails processed
Qualifications
Salary : $18
