System Administrator, Car Care

AAA is hiring for a Car Care System Administrator to join the team! This position is responsible for providing the Car Care services group throughout the entire AAA Club Alliance footprint with system administration, primarily within the Shop Management Software (SMS) currently called VAST.  This includes functions such as business process configuration, reporting development, integration point development, and data management. This position works closely with internal Car Care, Marketing, Training and IT staff, as well as the MAM software vendor to effectively meet the Car Care SMS technology needs.

At AAA, your success is our success. What we can offer you:

The primary duties of the Car Care System Administrator are to:

• Provide escalated Production support. Provide support for SMS systems including, but not limited to, researching and resolving problems with Accounting, issues with business process; recommend alternate solutions. Troubleshoot any system issues and ensure appropriate parties are involved to resolve issue.

• Serve as a resource and liaison to business lines such as HR, Accounting, Audit, Procurement and others as needed, regarding inquiries errors and data issues.

• Assist team members and users of information systems issues associated with HR systems by investigating providing detailed recommendations on resolutions.

• Identify and understand issues, problems and opportunities. Recommend process improvements and innovative solutions. Provide advice and options on the best way to automate processes in the system.

• Create advanced reports. Create and support a variety of advanced reports utilizing appropriate reporting tools. Prepare regularly scheduled reports and ad-hoc reporting as required. 

• Manage system updates; responsible for addressing system upgrades and modifications with internal and external IT resources, which includes identifying requirements, configuration, testing and implementation.

• Gather, build, and test updates made for SMS in our Sandbox environment and reports to staff all findings prior to moving updates to live production.

• Ensure accuracy of data through routine data audits and validation by working with field managers.

• Effectively translates user requirements into technical specifications.

• Update system with all needed data from management associate with pricing, new packages, control file changes, open Web connections, add/delete users, etc.

• Create and maintain SMS user guide documents.

• Assist with submittal and follow up on all help desk tickets submitted to software support vendors support tickets via Service Now.

• Assist/lead change management committee tasks with selected members to make certain all changes are socialized through the Car Care groups before implementation.

• Provide subject matter expertise to the Learning and Development team to translate the business needs into user.

• Maintain an awareness of emerging business needs and external technological developments to identify and recommend improvement needs/opportunities.

• Use industry standard best practices to develop system and process improvements.

• Support Accounting, HR, and IT in Car Care related technology initiatives by executing on necessary project tasks and adhering to timelines and quality expectations.

• Provide after-hours and weekend support as needed.

• Other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Business Management or a related field.

• 5 years of experience supporting Automotive and/or Retail based customer facing applications. 5 years of system administration experience.

• Ability to work independently on assignments and projects.

• Operational knowledge of report writing utilizing Business Objects.

• Proficiency with data conversion and mapping.

• Fundamental understanding of SQL and relational database design.

• Demonstrated understanding of business objectives both internally and externally which impact the company’s ability to achieve its objectives.

• Advanced proficiency in Microsoft Excel, and demonstrated ability with other MS Office applications including Access.

• Strong verbal and written communication skills and the ability to effectively interact with all levels in a business environment.

• Ability to work with minimal supervision, effectively set priorities and meet deadlines. Can handle multiple projects while maintaining high quality, accurate work.

• Proven analytical and problem solving skills.

 AAA Club Alliance (ACA) is an equal opportunity employer.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

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