Agency Development Manager

Description

ABOUT AAA HOOSIER MOTOR CLUB:
Since 1902, AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts and a variety of products and services for its 400,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home and life insurance. Hoosier Motor Club has 300 employees and operates 11 retail branch offices including seven in metro Indianapolis as well as Bloomington, Clarksville, Lafayette, Muncie, and Terre Haute. And it is an affiliate of the American Automobile Association (AAA), the largest motoring and leisure travel organization in North America with more than 60 million members.
 

Here's What is in it for YOU:
•    A company culture that provides training and learning opportunities.
•    A brand that you can be proud to be part of.
•    A culture that will challenge you to be your best.
•    Health / Dental / Vision benefits.
•    Paid Time Off.
•    Paid Holidays.
•    Company provided LTD & Life Insurance.
•    Retention bonuses.
•    Service Anniversary Recognition.
•    Free AAA Classic Membership.
•    Generous 401k w/ company match.
•    Company provided HSA dollars.
 

Position Summary: 
Entry – Level operations account manager, focused on enhancing Agency Operations through technical support, staff training, client account management and miscellaneous administrative initiatives. Provides hands-on support for agency software, tools, and platforms to deliver strategic growth initiatives. Lend support to ongoing training and development programs for the insurance department, oversee a portfolio of accounts ensuring high levels of satisfaction, assist with staff oversight, engage in staff appraisals and function as interface between the daily operational level and management. Ensure effectiveness and efficiency to achieve department, agency, and club goals and to maximize profitability.

Duties and Responsibilities:

1)    Technical Support: 
•    Provide hands-on support for agency software, tools, and platforms to deliver strategic growth. 
•    Troubleshooting technical issues for staff and clients, ensuring minimal disruption to operations. 
•    Liaise with IT and vendors to optimize system functionality and resolve escalated concerns. 
2)    Training: 
•    Support with on-going training and sessions for staff on workflows, systems, and industry best practices. 
•    Assist with creating training materials and assess team performance to identify and address skill gaps.
•    Support a culture of continuous learning and development across the agency. 
3)    Account Management: 
•    Oversee a portfolio of HMC accounts, ensuring high levels of satisfaction and retention.
•    Manage policy renewals, updates and claims inquiries with professionalism and accuracy. 
•    Build strong client relationships to drive trust and loyalty. 
4)    Operations & Miscellaneous Support: 
•    Assist with strategic projects to improve agency workflows and processes. 
•    Support compliance, documentation, and reporting initiatives. 
•    Manage various administrative tasks and contribute to overall agency success. 

Supervisory Responsibilities: Does not have direct supervisory responsibility.

Qualifications

Education and/or Experience Requirements: 

•    Works side by side with staff when needed. 
•    Listen to & observe calls and interactions with clients & members.
•    Create and maintain workflows to align with the organization’s strategy.
•    Provide coaching & feedback to all Insurance team members.
 
Physical Effort:
1.    Typically sitting at a desk or table
2.    Intermittently sitting, standing, and stopping
3.    Occasional lifting of up to 25 lbs.

 Certificates & Licenses: 
•    Property and Casualty license
•    Life and Health license
•    Attainment of or work toward an appropriate insurance designation (CIC, CPCU, ARM, etc...) 
•    Other certifications as necessary per agency portfolio 

Computer Skills: 
•    Microsoft Office
•    Insurance specific software/websites
•    APPLIED EPIC
 

Facebook:

www.facebook.com/aaahoosier

Company Website:

www.hoosier.aaa.com