What are the responsibilities and job description for the IT Analyst position at AAA Hoosier Motor Club?
ABOUT AAA HOOSIER MOTOR CLUB:
Since 1902, AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts and a variety of products and services for its 400,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home and life insurance. Hoosier Motor Club has 300 employees and operates 11 retail branch offices including seven in metro Indianapolis as well as Bloomington, Clarksville, Lafayette, Muncie, and Terre Haute. And it is an affiliate of the American Automobile Association (AAA), the largest motoring and leisure travel organization in North America with more than 60 million members.
Here's What is in it for YOU:
- A company culture that provides training and learning opportunities.
- A brand that you can be proud to be part of.
- A culture that will challenge you to be your best.
- Health / Dental / Vision benefits.
- Paid Time Off.
- Paid Holidays.
- Company provided LTD & Life Insurance.
- Service Anniversary Recognition.
- Free AAA Plus Membership.
- Generous 401k w/ company match.
- Company provided HSA dollars.
Position Summary:
As a member of the MIS team, the IT Analyst monitors and manages computers, computer systems and, LAN/WAN operations for employees at all Hoosier Motor Club locations. Provides system and network support as needed.
Duties and Responsibilities:
- Work closely with both internal and external clients
- Assists in the training and coordination of systems and applications
- Makes recommendations to Manager on helpdesk and membership activities.
- Documents new processes and improves upon legacy processes always looking for more efficient productive ways to complete the task at hand.
- Investigates and resolves user software and hardware problems of an advanced nature.
- Answers questions, applying knowledge of software, hardware, and procedures.
- Assists Senior IT Analyst in planning for higher level deployments of complex software and hardware to end users.
- Assists Senior IT Analyst in the implementation of new systems/software including data migrations.
- Recommends changes to processes/systems
- Configures and tests computer/network equipment by using departmental best practices and written policies Support users on change control and system updates
- Assists with server operations, installations, and maintenance.
- Works closely with the Senior IT Analyst to ensure all business level applications and processes are performing within expected parameters.
- Maintains client confidence and protects operations by keeping information confidential.
- Performs additional tasks as assigned by management.
Supervisory Responsibilities: This position has no direct supervisory responsibilities
Physical Effort:
- Typically sitting at a desk or table
- Intermittently sitting, standing and stopping
- Regular lift and/or move up to 30 lbs., and occasional lift and /or move up to 50 lbs.
Education and/or Experience Requirements:
Associates Degree and 3 years of job-related experience and/or training or equivalent combination of education and experience
Intermediate knowledge of Windows Operating Systems and Desktop/Laptop Hardware configuration and Troubleshooting/Repair.
- Windows Operating Systems (WIN10)
-
Windows Server 2012 and above
- Active Directory
- DHCP
- DNS
- Sites and Services
- File Share
- LAN/WAN
Valid driver’s license
Facebook:
www.facebook.com/aaahoosier
Company Website:
www.hoosier.aaa.com
