What are the responsibilities and job description for the Office Administration/Customer Service position at AAA Lawn Care Inc?
We are seeking an organized and detail-oriented individual to join our team. The ideal candidate will thrive in a busy, fun, no-drama work environment and will play a crucial role in supporting our operations, assisting technicians, and enhancing customer experience.
A little about AAA Lawn Care:
- AAA Lawn Care, Inc. is a lawn fertilization & weed control company that has been in business for over 40 years.
- We also provide outdoor pest control, mosquito control and professional Christmas lighting installation services.
- Our service territory includes Kent, Ottawa & Muskegon counties.
Responsibilities:
- Support 40 field technicians via captivated (messaging system) and phone calls.
- Handle incoming calls, emails, and text messages from current and prospective customers including credit card payments, setting up service calls, on-boarding new customers and answering general lawn care related questions (will train).
- Organize technician’s work from the previous day
- Prepare and distribute reports.
- Enter various data into our software system.
- Trained to assist with the job duties of other customer service representatives within the office.
- Adapt to new job duties as priorities shift throughout the season.
Requirements:
- Associate degree preferred.
- Customer service and/or administrative experience.
- Strong accuracy and attention to detail in data entry.
- Excellent writing, editing, grammar, and proofreading skills.
- Proficient in Microsoft Word, Excel, and Outlook.
- Ability to work independently with minimal supervision.
- Capacity to thrive in a multi-tasking environment.
Compensation & Benefits:
- Hourly plus overtime, paid time off, paid holidays, Priority Health HMO, voluntary life, vision, Dental, and an excellent retirement plan.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $20