What are the responsibilities and job description for the Automotive Service Advisor - Base salary + Generous Commission position at AAA NCNU?
Job Description
Job Description
Are you Looking to Drive Your Career Forward?
Join Our Team and Enjoy a Rewarding Career!
At AAA we prioritize your well-being, offering exceptional benefits. Average Service Advisors earn between $104,000 - $185,000. We offer a wide range of benefits to Team Members to help plan for retirement, keep you and your family healthy and support professional development. As an employer of choice, we are committed to providing you with benefits that are best in class :
11 Paid Holidays
Up to 17 days PTO first year - start earning day one, 22 days off in year two
Best in Class Benefits – Medical, Dental, Vision, wellness program and more!
401K Matching $1 to $1 up to 6% annually
Tuition reimbursement for ASE Certifications
State-of-the-art equipment and facilities with consistent car count and high volume of AAA tow-ins
A free AAA Membership and numerous employee discounts
Trusted Brand for over 120 years with 65 Million members in North America
Closed Sundays
The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The role encompasses listening and asking the proper questions to ensure the customer’s needs are addressed while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion of timelines, and delivering quality work. The Service Advisor is responsible for scheduling work, preparing estimates, ordering parts, and coordinating other service activities as well as managing promised times.
Essential Duties
- Responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
- Accurately document repairs, diagnostic and maintenance work into shop management system
- Ensures all necessary BAR requirements are met in Repair Order preparation and documentation
- Sources and estimates all needed parts for repairs to customer vehicles
- Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance safety, economy, longevity etc.
- Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.
- Performs minimal record keeping and other administrative functions required to support the business
- Note : May require travel to different locations on an as needed basis
Knowledge / Skills / Abilities
Education & Experience / Licenses & Certification
Work Environment / Physical Requirements
Standing, bending, kneeling, pushing, sitting for extended periods.
AAAAutoRepair
MWGAutoRepair
AAACarCare
LI-JM1
Salary : $104,000 - $185,000
