What are the responsibilities and job description for the Telecom Product Manager position at AAA Northern California, Nevada & Utah?
At AAA our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
Job Summary
Our Telecom Product Manager may provide guidance to other product managers for numerous projects focusing on AAA Telecom corporate goals. This individual will apply best practices and established strategic guidelines to assignments and has primary responsibility for telecom products in a line of business. The Product Manager III also exercises some discretion in determining the best method to accomplish assigned tasks, determining priorities, the best methods to use when directing team efforts, and resolving product design and enhancement challenges.
Essential Functions
- Manage multiple projects related to the Telecom products and applications such as IVR's, CardEasy, Verint, etc. tracking key requirements and metrics to ensure that the final product meets objectives
- Leads more complex product development or enhancement activities, including a comprehensive analysis of the market, competitive position and customer research
- Mentors, guides and influences other product managers in defining the product strategy and roadmap for assigned business, systems or application products
- Proposes and recommends goals, metrics and objectives for online products, applications or systems and plans assigned projects to help achieve department goals
- Provides input to recommended changes to policies and guidelines
Knowledge/Skills/Abilities
- Acts as point of contact for the relationship with business and telecom technology partners to gather and understand requirements, and to deliver product roadmap
- Works actively with the business and team to resolve issues
- Exercises discretion in determining priorities and the best methods to use when directing team efforts and resolving product design or enhancement challenges
- Provides research or develops options, and makes recommendations to effectively address design and enhancement issues
- Integrates work schedules and collaborates with engineers
Education & Experience/Licenses & Certification
- Bachelor of Science degree in a relevant discipline
- 8 years related experience specifically in Telecom Product Management or an equivalent combination of education and experience
- Experience directly related to telecom product management, customer relationship management or products, systems or applications experience
- Experience working with WFM (Workforce Management) tools, such as Verint, NICE, Geneysys.
- Experience working with Verint, IVR's, Call Centers, and other telephony applications required.
- Knowledge and understanding of competitive analysis, functionality requirements definition, business requirements definition, basic marketing principles, return on investment analysis, etc.
- Experience with Agile and Scrum methodologies
