What are the responsibilities and job description for the Dispatcher position at AAA Service Plumbing, Heating, Electric?
Description
What’s in it for you?
- $22-$26 per hour based on experience.
- Opportunity for bonus potential!
- Get paid weekly! Every Friday is payday!
- Medical premiums including dental, vision and life insurance for you AND your family.
- Company Matched 401K.
- Paid holidays in addition to accrued sick and vacation time.
- Ongoing technical and developmental training to further your career.
The Role:
Evaluate customer calls and match the right technician to every job.
Responsibilities:
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
- Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Record the results of each service call and create report summaries for senior management.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolving issues and promoting the brand.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on the technician’s progress.
- Other job duties as assigned.
Requirements
Competencies for Success:
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust, diffuse conflict and hold others accountable.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
Salary : $22 - $26
