Tooling Services Specialist

About the Company:

We provide specialized subcontracting and technical assistance services to support clients in the transport and aerospace industries. We work closely with clients to ensure that our solutions meet their needs and exceed their expectations. Our team members are motivated individuals that do remarkable things every day!

Position Summary:

AAA United States, Inc. has partnered with a company in Herndon, VA that is a leading aftermarket service provider for multi-platform OEM gas turbine power plants worldwide.

A Tooling Services Specialist manages customer orders for aircraft tooling, including routine, Aircraft on Ground (AOG), and initial provisioning requests. The specialist will coordinate with various departments to ensure timely delivery and support for customers.

Essential Functions:

Customer Support 40%

• Manage the interfaces from supplier to customer and within the organization
• Manage customer routine, AOG, and initial provisioning tooling purchase orders including maintaining order status records, organizing and hosting customer tooling conference calls, answering customer order inquiries and providing price quotes.
• Support the tool lease team through effective customer service including: quoting, order entry, follow-up on delivery, SAP updating and invoicing.
• Follow-up with customers for tooling returns and warranty claims, accepting and recording feedback regarding damages.
• Support customer tool order packages; coordinates with tool services management in Hamburg to ensure orders are processed in an efficient and timely manner.

Internal Team Interface 40%

• Interface with Inflight Desk to address backlog and quality discrepancies.
• Release and follow-up on customer orders.
• Work closely with the local Hydro repair shop and Hamburg tool repair team to ensure that tools are properly maintained, repaired promptly when necessary, and optimized for maximum efficiency.

Reporting 20%

• Generate customer order status reports and internal tool order status reports for customers and internal entities with updated information on order status.
• Collection, analysis and implementation of lessons learnt and corrective actions for missed tool lease opportunities.
• Perform additional duties as assigned.

• Associates degree in Business Administration, Logistics, Procurement or an equivalent combination of education and experience.
• 3-5 years of experience in a customer service function.
• Demonstrated analytical skills and experience in developing reports describing status of activities.
• Strong technical background, attention to detail, and the ability to troubleshoot and resolve issues efficiently.
• Experience with G Suite
• Skilled in using Excel and or Google Sheets