What are the responsibilities and job description for the Fleet Internal Monitor position at AAA?

Job Details

Description

ABOUT AAA HOOSIER MOTOR CLUB :

Since 1902, AAA Hoosier Motor Club, headquartered in Indianapolis, provides membership benefits including emergency roadside assistance, retail discounts and a variety of products and services for its 400,000 members across Indiana. It also operates a full-service travel agency and an insurance agency which markets and sells auto, home and life insurance. Hoosier Motor Club has 300 employees and operates 11 retail branch offices including seven in metro Indianapolis as well as Bloomington, Clarksville, Lafayette, Muncie, and Terre Haute. And it is an affiliate of the American Automobile Association (AAA), the largest motoring and leisure travel organization in North America with more than 60 million members.

Here's What is in it for YOU :

A company culture that provides training and learning opportunities.
A brand that you can be proud to be part of.
A culture that will challenge you to be your best.
Health / Dental / Vision benefits.
Corporate Incentive Plan (CIP)
Paid Time Off.
Paid Holidays.
Company provided LTD & Life Insurance.
Retention bonuses.
Service Anniversary Recognition.
Free AAA Classic Membership.
Generous 401k w / company match.
Company provided HSA dollars.

Position Summary :

To perform dispatching duties in a prompt and professional manner ensuring that each member is totally satisfied. Assists Fleet Operations Manager and Lead Internal Supervisor with daily oversight of the fleet technicians operating in the field.

Duties and Responsibilities :

Monitors dispatch and active truck data to determine the most efficient, productive, and safest utilization of all equipment.

Ensures the efficient direction, assignment, control, and deployment of Fleet vehicles.

Maintains good working relations with dispatch / call-receiving vendors to ensure consistent communication as a liaison between the vendors, fleet technicians, members, and management.

Ensures that technicians are adhering to the approved system including but not limited to timely and accurate estimated times of arrival (ETAs), timely and accurate status of assigned member service calls, and appropriate movement from call to call.

Ensures an appropriate level of member satisfaction and percentage of calls.

Examine equipment, systems, or facilities, and analyze information to determine needed alterations.

Participate in training programs of individuals and groups.

Participate in reporting responsibilities.

Assists the HMC contractor network with training and support.

Establishes and maintains communication and professional demeanor with members, employees, and management including working as a team with individuals within and outside the department and sharing concerns / problems with management.

Maintains a flexible calendar for scheduling purposes.

Promotes AAA memberships and benefits through knowledge of HMC programs.

Supports Fleet Field Supervision.

Performs additional tasks as assigned by management.

Qualifications

Supervisory Responsibilities : This position has no direct supervisory responsibilities.

Physical Effort :

1. Typically sitting at a desk or table.

2. Intermittently sitting, standing, and stopping.

3. Required to talk and hear.

4. Frequently lift to 25 lbs.

5. Specific vision abilities required by this job include close vision and distance vision.

Education and / or Experience Requirements :

High school diploma or general education degree (GED); and one to three months related experience and / or training; or equivalent combination of education and experience. Knowledge of Communication Center and Dispatcher functions preferred.

Computer Skills : Microsoft Office

Electronic Dispatch (Mobile Data Terminal)

Basic data entry skills

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