Clinic Care Lead (Lead Medical Assistant)

Medical Assistant Lead

The Medical Assistant Lead is responsible for the supervision of Medical Assistants, the daily clinical operations, and maintaining efficient patient flow and optimal quality care. This position works with physicians, staff, patients, public and external agencies. This position is responsible for training new and existing medical assisting staff and provides support to the Nurse Manager.

Duties and responsibilities

Administrative:

• Supervise and train medical assistants and support staff, including onboarding and orientation of new hires.
• Ensure departmental competency through training, skills evaluation, and annual assessments.
• Conduct daily, weekly, and monthly checklists for medical assistants.
• Document and maintain clinical records in compliance with standards and regulations.
• Identify and report incidents and patient complaints according to established protocols.
• Support the development, implementation, and monitoring of clinical policies and procedures to ensure compliance with local, state, and federal regulations.
• Monitor and track follow-ups for ED and hospital discharges, abnormal Paps, and mammograms.
• Adhere to and ensure departmental compliance with HIPAA regulations for patient confidentiality.
• Complete other related duties and projects as assigned.

Clinical:

• Perform Point-of-Care (POC) tests, and schedule screenings within standing orders and training scope.
• Prepare patients for examinations and assist providers with various medical procedures.
• Assist with vaccine coordination and train MAs with vaccine inventory and transfer.
• Assist Nurse Manager in overseeing and maintaining quality assurance of dispensary logs and storage.
• Administer routine laboratory tests and medications as directed by providers.
• Call patients and follow up with high-risk referrals to address gap in care.
• Model appropriate phone etiquette and utilization of translation service.
• Attend staff meetings, weekly back-office meetings, and training.
• Coordinate referrals and diagnostic testing with healthcare providers
• Enter documentation into electronic health system (data entry and charting).
• Assist the Providers with direct patient care, form completion, durable medical equipment supplies, abnormal lab follow-up, medication refills and in-basket management.
• Serve as the liaison between the medical staff and patients to ensure quality care and patient satisfaction.

Qualifications

Qualifications

Education & Experience:

• Associate degree in medical assisting.
• Five years or more of outpatient/ambulatory clinic experience as a medical assistant
• Medical Assistant Certification required. (AAMA, AMT, NCCT, AMCA, or CCBMA certification)
• Two years supervisory experience.
• Knowledge and experience with Epic EHR preferred

Knowledge, Skills, & Abilities:

• Proficient in clinical terminology and normal vital sign ranges.
• Competent in medical assistant program skills, including administering medications, injections, venipuncture, immunizations, specimen collection, accurate vital signs, and hygiene.
• Proven ability to lead and motivate a team.
• Excellent communication, interpersonal, problem solving and customer service skills.

• Fluent in English (verbal and written).
• Bilingual in Spanish, Vietnamese, Farsi and/or Mandarin is desired but not required.
• Possession of a valid California driver's license, current auto insurance, and an insurable driving record as per agency policies.
• Demonstrated organization and time-management skills

Competencies:

• Ability to communicate well with people of diverse cultural, professional, and experiential backgrounds.
• Ability to establish and maintain effective work relationships as part of a multi-disciplinary team.

Working conditions

Work is performed in a standard health clinic setting. Basic safety precautions and the use of protective clothing or gear are required. Occasional evening and weekend work is required.

Physical requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee will be required to see, talk, hear, stand, walk, use hand to finger, handle or feel objects, or tools; reach with hands and arms. The employee may frequently sit for extended periods of time, and continuously operate a computer, and use manual dexterity for tasks such as keyboarding and vaccinations. The job requires occasional sedentary physical effort of lifting, pushing, pulling, and carrying objects weighing up to 10 lbs. The mental demands of the job include continuous comprehension, organizing, reading, and writing; frequently engage in reasoning, decision making, and interpreting and analyzing data.

AACI is an Equal Opportunity Employer

Salary : $33 - $38