What are the responsibilities and job description for the Customer Service Representative position at AADG, Inc?
Are you looking for an opportunity to utilize your customer service background while working for a global industry leader?
If you answered yes, then we should connect!
ASSA ABLOY has an exciting opportunity to join one of our West Coast Service Centers or regional manufacturing facilities based either Kent, Washington or Aurora, Colorado or Phoenix, Arizona. This individual will act as the front-line support to our customer base by helping to provide support, follow up and resolutions ensuring customer satisfaction. This position will have the opportunity to work closely with our internal teams (Engineering, Sales, Production and Distribution), as well as, act as an external liaison with Suppliers, Distributors, Architects, Contractors, etc.
Come see who we are at : https : / / www.assaabloy.com / group / en / about-us
WHAT YOU WILL BE DOING :
- Process orders and handle customer inquiries
- Work to provide quick resolutions to customer queries and situations
- Help to assess and research customer issues and resolve them in a timely manner
- Provide general and technical information, as requested by the customers
- Communicate with customers on discrepancies and / or delivery conflicts
- Participate in estimating, shop seminars and sales functions including after hour functions
- Participate in a safe and harmonious working environment
- Assure compliance with federal, state, local and corporate policies, regulations, AADG programs and policies and the ASSA ABLOY Code of Conduct
- Other projects and assignments, as needed
QUALIFICATIONS / REQUIREMENTS :
Physical Demands
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
While performing the duties of this Job, the employee is frequently required to; sit, hear, talk, use hands and fingers to operate office equipment and a computer and handle documents. Occasionally required to; stand and walk, lift, carry, and / or move up to 10 pounds. Specific vision abilities required by this job include; close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Compensation & Benefits
25 to $28 per hour, depending on experience.
Please note that the pay range provided is a good faith estimate for the position at the time of posting. Actual compensation will be dependent on factors including but not limited to; the individual’s experience, knowledge, skills, and qualifications.
What we offer
We are passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer :
We review applications regularly, so don’t wait!
We are building diverse, inclusive teams, and encourage applications from everyone who can see themselves working with us.
To make sure your personal data is safe, we don’t look at any applications sent by email or post.
If you have any questions about the role or the process, email Stephanie Mandato, Seior Talent Acquisition Manager at stephanie.mandato@assaabloy.com
Let’s create a safer and more open world - together!
AADG, Inc. is an Equal Opportunity Employer / Minorities / Females / Disabled / Veteran
LI-SM1
Salary : $25 - $28
