What are the responsibilities and job description for the Medical Appointment Clerk position at AAI?
MEDICAL APPOINTMENT CLERK
Beale AFB, CA
AAI is actively recruiting a Medical Appointment Clerk to support the 9th Medical Group located at 15301 Warren Shingle Rd, Beale AFB CA 95903. The 9th Medical Group supports worldwide operational readiness and the U-2/RQ-4 high-altitude mission of the 9th Reconnaissance Wing and responds to medical contingencies worldwide. Through teamwork, innovation, and efficient utilization of resources, the 9th MDG provides comprehensive dental, physiological, medical, and environmental support, as well as promotes health education and wellness to the Beale community. Its primary mission is to maintain medical readiness for worldwide contingencies by providing quality, cost-effective health care for more than 6,000 enrollees and coordinating care for 22,000 eligible beneficiaries. This project requires AAI to provide support for all necessary equipment and labor required to perform services for military treatment facilities (MTFs). Additionally, AAI monitors manages, and reports on services for higher management and develops plans to improve timeliness and accuracy rates, service availability, and overall MTF performance and compliance.
Responsibilities
The individual Medical Appointment Clerk for the medical treatment facility (MTF) and its geographic area of responsibility. Schedules appointments via computer system for primary care, specialty, and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, including appointments for consult/referral specialty care within the MTF or at civilian facilities. Upon direction of POC Government supervisor performing medical records (e.g., Release of information). In addition to monitoring, managing, and reporting on services for higher management and developing plans to improve timeliness and accuracy rates, service availability, and overall MTF performance and compliance. Medical Appointment Clerk must have the following:
- A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
- Clearly speak and understand the English language.
- Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
- Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
- Schedules medical appointments and determines patient eligibility for services from phone calls, secured messaging, or other methods used for appointment requests. Supports PCM by name processing for appointments and appropriate access to care timeframes during the allocation of standard appointment types.
- Maintains appointment schedules using a Government computer system (Composite Health Care Systems (CHCS), AHLTA, or MHS GENESIS.
Requirements
- Education. High school diploma or General Educational Development (GED) equivalency.
- Experience. At least 6 months of experience in medical office scheduling.
- Work Environment/Physical Requirements. The work is mainly sedentary but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.
UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES:
- Armed Forces Health Longitudinal Technology Application (AHLTA).
- Composite Health Care Systems (CHCS) and/or MHS GENESIS.
- Defense Enrollment Eligibility Reporting System (DEERS)
- Health Artifact and Image Management Solution (HAMS) and GSL
About AAI
AAI is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management, and other professional services such as system design and continuous improvement. AAI is a VA CVE-certified Service-Disabled Veteran-Owned Small Business(SDVOSB), SBA-certified Economically Disadvantaged Woman Owned Small Business (EDWOSB), and a Woman Owned Small Business (WOSB) with offices in Hampton Roads Virginia, Montgomery, AL, Washington DC, and Atlanta. Our website is https://aaionline.us/.
Our benefits include:
- Paid Federal Holidays
- Robust Healthcare and Dental Insurance Options
- 401a plan
- 401k plan
- Paid vacation and sick leave
- Continuing education assistance
- Short Term / Long Term Disability & Life Insurance
Veterans are encouraged to apply
AAI does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law. Pending guidance from the Safer Federal Workforce, employees may in the future be required to provide evidence of COVID-19 vaccination or request and receive approval for a medical or religious exemption.
Salary : $17
