Medical Appointment Clerk

MEDICAL APPOINTMENT CLERK

Seymour-Johnson AFB

AAI is actively recruiting a Medical Appointment Clerk at Seymour Johnson Air Force Base located in Goldsboro, North Carolina. The Medical Appointment Clerk will Schedule appointments in a government computer system for primary care, specialty, and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, including appointments for consult/referral specialty care within the MTF or at civilian facilities.

Responsibilities

The individual Medical Appointment Clerk for the medical treatment facility (MTF) and its geographic area of responsibility. Schedules appointments via computer system for primary care, specialty, and subspecialty medical care. In addition to scheduling requested appointments, this position will call patients or respond to secure messaging submissions to schedule, reschedule, and/or cancel appointments as needed, including appointments for consult/referral specialty care within the MTF or at civilian facilities. Upon direction of POC Government supervisor performing medical records (e.g., Release of information). In addition to monitoring, managing, and reporting on services for higher management and developing plans to improve timeliness and accuracy rates, service availability, and overall MTF performance and compliance. Medical Appointment Clerk must have the following:

• A fully qualified typist (computer keyboard) with a minimum of 50 WPM is required.
• Clearly speak and understand the English language.
• Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
• Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
• Schedules medical appointments and determines patient eligibility for services from phone calls secured messaging or other methods used for appointment requests. Supports PCM by name processing for appointments and appropriate access to care timeframes during the allocation of standard appointment types.
• Maintains appointment schedules using a Government computer system (Composite Health Care Systems (CHCS), AHLTA, or MHS GENESIS.

Requirements

• Education. High school diploma or General Educational Development (GED) equivalency.
• Experience. At least 6 months of experience in medical office scheduling.
• Work Environment/Physical Requirements. The work is mainly sedentary but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.

UNIQUE MILITARY HEALTH CARE SYSTEMS/PROCEDURES:

• Armed Forces Health Longitudinal Technology Application (AHLTA).
• Composite Health Care Systems (CHCS) and/or MHS GENESIS.
• Defense Enrollment Eligibility Reporting System (DEERS)
• Health Artifact and Image Management Solution (HAMS) and GSL

About AAI

AAI is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cyber security, development, IT infrastructure, supply chain management, and other professional services such as system design and continuous improvement. AAI is a VA CVE-certified Service-Disabled Veteran-Owned Small Business(SDVOSB), SBA-certified Economically Disadvantaged Woman Owned Small Business (EDWOSB), and a Woman Owned Small Business (WOSB) with offices in Hampton Roads Virginia, Montgomery, AL, Washington DC, and Atlanta. Our website is https://aaionline.us/.

Our benefits include:

• Paid Federal Holidays
• Robust Healthcare and Dental Insurance Options
• 401a plan
• 401k plan
• Paid vacation and sick leave
• Continuing education assistance
• Short Term / Long Term Disability & Life Insurance

Veterans are encouraged to apply

AAI does not discriminate in employment opportunities, terms and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law. Pending guidance from the Safer Federal Workforce, employees may in the future be required to provide evidence of COVID-19 vaccination or request and receive approval for a medical or religious exemption.