What are the responsibilities and job description for the MEDICAL RECEPTIONIST (FRONT OFFICE) - BILINGUAL (ENGLISH/SPANISH) position at AAIC?
Allergy Asthma Immunology Care (AAIC) is seeking a full-time bilingual (English/Spanish) Medical Receptionist to join our team to work at the Front Office. The work schedule is 6:00am to 4:30m Monday through Thursday. Friday off.
Essential Duties and Responsibilities:
1. Patients check out
2. Scheduling and confirming appointments
3. Patient education about office rules/protocols (managing expectations)
4. Checking General Voicemail for messages & returning phone calls
5. Answering the phone (incoming calls)
6. Managing emails
7. Referrals requests (communicating with insurance companies, PCPs, and patients)
8. Pulling reports from labs/radiology facilities (low volume)
9. Will cross-train in all Front Office roles
10. Comply with ethical & legal regulations (HIPAA, OSHA, etc.) and applicable regulations and corporate policies & procedures
11. Protect clinic assets and property against loss or waste through negligence or dishonesty
12. Attend and participate in team meetings and contribute solutions to intra- and inter-departmental problems
13. Any other duties as assigned [Job duties are subject to change to meet our practice requirements]
KNOWLEDGE, SKILLS AND ABILITIES
· Skill in establishing and maintaining effective working relationships
· Excellent telephone etiquette with ability to communicate clearly
· Strong organizational skills
· Must be detail oriented.
· Ability to react calmly, objectively and effectively in emergency situations.
· Strong computer skills.
EDUCATION/LICENSE/CERFITICATION
· High School.
EXPERIENCE
· One-year experience in a medical front office
· Electronic Health Records experience (ModMed a Plus)
REQUIREMENTS
· Ability to travel between two offices: Orlando and Kissimmee.
· Fully Bilingual (English & Spanish).
· Immunization and background checks may be required as a qualifying criterion.
BENEFITS INCLUDE
· 401(k)*
· PTO and paid holidays
· Uniforms
*Qualification criteria will apply
Job Type: Full-time
Pay: From $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Paid time off
Shift:
- 10 hour shift
- Day shift
Work Location: In person
Salary : $17