IT Coordinator

The Group IT Coordinator will be responsible for ensuring the smooth functioning of IT operations in multiple, remote, plants within the organization. This individual will serve as the primary point of contact for IT at their assigned plant locations, supporting end-users, daily IT activities and coordinating projects. This position will collaborate with other Group IT Coordinators in the organization, provide backup support for other plants and will contribute to the corporate IT function.

Requirements

PRINCIPAL ACCOUNTABILITIES :

• Provide technical assistance and timely issue resolution to plant staff, ensuring minimal downtime and high user satisfaction.
• Coordinate IT operations for assigned plants, ensuring that hardware, software, and network infrastructure are functioning optimally. Work with third party support and outside companies as needed.
• Collaborate with IT team and plant management to plan, implement, and manage IT projects, including system upgrades, software deployments, and process improvements.
• Serve as a backup for other IT Group Coordinators assigned to different plants during their absence, ensuring continuous IT support across all locations.
• Collaborate within the corporate IT team to contribute ideas, expertise, and insights that enhance the overall efficiency and effectiveness of the organization's IT function.
• Assist in implementing and enforcing IT security policies and best practices across all plants to safeguard data and maintain compliance with relevant regulations.
• Identify IT training needs within assigned plants and conduct training sessions to empower employees with essential technical skills and knowledge.
• Proactively identify opportunities for process improvement and automation to enhance IT services and streamline operations.
• Participate in an on-call rotation for after-hours support.

KNOWLEDGE SKILLS / ABILITIES :

QUALIFICATIONS :