Demo

Assistant Community Manager

AAM Brand
Columbia, SC Full Time
POSTED ON 4/4/2025
AVAILABLE BEFORE 6/4/2025

Primarily responsible for assisting Community Manager(s) by providing effective customer service to onsite homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.

Position Responsibilities:

  • Provides administrative support and other tasks as directed to Community Manager.
  • Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws.
  • Develops a working relationship with community board members and various committees.
  • Assists with community inspections of common areas according to AAM's management contract.
  • Communicates with homeowners concerning compliance with CC&R's.
  • Reviews monthly financials and submits community accounts payable as directed by Community Manager.
  • Oversees the design review guidelines process.
  • Assists in reviewing bid proposals with Manager and provide excel spreadsheet summary.
  • Maintains accurate and current association records, calendars, and website.
  • Meeting Minute Taker for all Open and Executive Board Meetings.
  • Maintains meeting schedule and open communication with contract vendors.
  • Maintains strict adherence to community and company deadlines.
  • Work with Administrative Assistant with updates in community disclosure packages, oversee preparation of Orientation binders and provides Orientations with new Homeowners.
  • Work with Administrative Assistant in scheduling monitor work hours.
  • Work with Administrative Assistant with Resident Concern Process.
  • Performs other duties as directed.

Knowledge, Skills & Abilities:

  • Strong computer software and internet proficiency.
  • Excellent interpersonal skills: positive written and verbal communication abilities.
  • Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
  • Exceptional organization and tracking skills.
  • Proven customer service experience, with a strong emphasis on problem resolution.
  • Ability to multitask and prepare and process large amounts of administrative and customer service items while being detail oriented.
  • Ability to function efficiently in a high volume, fast-paced environment.
  • Ability to interact and work positively and effectively with staff at all levels.
  • Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents, and Boards of Directors.
  • Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment:

  • Sitting in an office setting utilizing a computer and other office equipment.
  • May be required to lift boxes, fill paper trays, and other minor physical tasks.
  • May be required to set up and take down chairs and tables.
  • Walking throughout community as needed for inspections and other property needs as designated.
  • Sitting and standing for moderate periods of time.

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