What are the responsibilities and job description for the Community Manager position at AAM Brand?
For over 27 years, AAM continues to be one of the foremost providers of professional community association services in the United States. We specialize in the forward planning and strategic management of master planned, single family, condominium, active adult, urban high‐rise and mid‐rise communities. With over 600 employees among twelve offices in seven states, AAM is a professional and reliable leader within our industry. For more information, visit www.associatedasset.com.
We are seeking an experienced HOA Community Manager to join our team in the Carolinas as we've continued to expand our business in both North and South Carolina over the last three years. Here are just a few reasons why AAM may be the perfect fit for your career in HOA management:
- Ranked by Phoenix Business Journal as a top company to work for in Arizona over the past 15 years!!!
- 90 day training program for new managers
- Use of cutting edge industry technology to streamline work processes
- Work/life balance with a manageable portfolio and support staff
- Benefits that include medical, dental, vision, paid holidays and vacation, 401k with company match and more
- Cell phone and mileage reimbursement
- Continuing industry education (CAASP & CAAM)
- Growth opportunities as we continue to be the fastest growing HOA management company in the US
Position Summary:
Primarily responsible for providing community management and effective customer service to a portfolio of designated communities/home owners through in-depth knowledge of Covenants, Conditions and Restrictions (CC&R’s) and management contracts.
Position Responsibilities:
- Read, review and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&R's, Bylaws, Rules and Regulations.
- Interact with homeowners, vendors and service providers frequently to promote and maintain high quality customer service.
- Create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies.
- Solicit, negotiate and execute contracts for vendors and service providers.
- Prepare and submit bids and work orders to vendors/service providers.
- Plan, budget, advertise, execute and attend Association events.
- Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
- Review, analyze, and present monthly management/financial reports.
- Research, prepare and provide annual budgets to the Board of Directors.
- Review, modify, code and approve Association invoices.
- Schedule, organize and facilitate annual Board of Directors meetings and other special meetings.
- Perform other duties as directed.
Knowledge, Skills & Abilities:
- Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
- Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- High attention to detail.
- Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
- Ability to interact and work positively and effectively with staff and residents at all levels.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands and Work Environment:
- Must be able to work evening and weekends as needed for meetings and emergencies.
- Utilizing personal automobile for commuting to and from assigned communities.
- Walking and/or driving throughout communities to inspect common areas per management contract.
- Sitting and standing for moderate periods of time.
