What are the responsibilities and job description for the Onsite Community Manager position at AAM Brand?
Position Summary:
Primarily responsible for providing community management and effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management contracts. Responsible for management and oversight of Granville Community Association Lifestyle and Wellness amenities, programming and staffing.
Position Responsibilities:
- In conjunction with key leadership, provide general oversight of staffing, including but not limited to, supervision, interviewing, hiring, termination and discipline of key staff
- Oversight of development of effective programming, with a focus on balancing revenues and expenses.
- Ongoing review of programming to ensure adherence to current trends, while meeting the needs of residents.
- Oversight of facility appearance, cleanliness, repairs and maintenance with a concentration on a sales focused environment.
- Interaction with residents to assess their needs, concerns, challenges and to provide programming to meet the needs of the overall community.
- In coordination with Client and key leadership, develop policies, procedures, rules and regulations and other related guidelines to ensure protection for the Association and maximum usage and enjoyment by residents.
- Oversight of communication plan to residents regarding programming options.
- Oversight of facility organizational and safety plan.
- Handle escalated complaints as needed.
- In conjunction with key leadership enforce established rules and policies.
- Oversight of Lifestyle/Wellness Departmental P&L.
- Invoice Approval
- Event Pricing
- Scheduling/Payroll Costs
- Budgeting
Knowledge, Skills and Abilities:
- Strong attention to detail.
- General understanding of accounting functions and processes.
- Ability to organize and manage multiple priorities.
- Excellent customer service and communication skills, both oral and written.
- Ability to work effectively and efficiently with minimum level of supervision.
- Computer proficiency in standard software platforms at an intermediate level.
- Able to function and contribute in a team oriented atmosphere.
- Recreation/Wellness Management.
- Proven staff supervisory experience.
Physical Demands & Work Environment:
- Capable of working extended hours to include evenings, weekends, and holidays as needed.
- Speak, read and write English in a clear and understandable manner providing communications to a variety of individuals representing varying levels of understanding.
- Position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
- Ability to interact with all types of individuals, be mentally alert, detail oriented, and possess sound reasoning skills.
- Ability to work on more than one assignment at a time with frequent interruptions, changes and delays. Ability to remain focused and work effectively, efficiently, and cheerfully under such circumstances.
