What are the responsibilities and job description for the Onsite Community Manager position at AAM?
Position Summary : Primarily responsible for providing community management and effective customer service to designated communities / homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management contracts. Responsible for management and oversight of Granville Community Association Lifestyle and Wellness amenities, programming and staffing.
Position Responsibilities :
- In conjunction with key leadership, provide general oversight of staffing, including but not limited to, supervision, interviewing, hiring, termination and discipline of key staff
- Oversight of development of effective programming, with a focus on balancing revenues and expenses.
- Ongoing review of programming to ensure adherence to current trends, while meeting the needs of residents.
- Oversight of facility appearance, cleanliness, repairs and maintenance with a concentration on a sales focused environment.
- Interaction with residents to assess their needs, concerns, challenges and to provide programming to meet the needs of the overall community.
- In coordination with Client and key leadership, develop policies, procedures, rules and regulations and other related guidelines to ensure protection for the Association and maximum usage and enjoyment by residents.
- Oversight of communication plan to residents regarding programming options.
- Oversight of facility organizational and safety plan.
- Handle escalated complaints as needed.
- In conjunction with key leadership enforce established rules and policies.
- Oversight of Lifestyle / Wellness Departmental P&L.
- Invoice Approval
- Event Pricing
- Scheduling / Payroll Costs
- Budgeting
Knowledge, Skills and Abilities :
Physical Demands & Work Environment :
