What are the responsibilities and job description for the Front Desk Monitor position at AAM?
Primarily responsible for answering the phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face.
Position Responsibilities :
- Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
- Ability to process point of sale transactions for event tickets, fitness classes, concession items, merchandise, guest passes, etc.
- Reconciles the cash drawer.
- Periodic facility site checks.
- Partners with the management team to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
- Filters inbound calls to determine appropriate direction.
- Greets all visitors / homeowners and determines their immediate needs.
- Monitors pickups / deliveries and distributes to appropriate persons or places.
- Assists with events, including set up, facilitating and break down as needed.
- Oversees private rentals in the Community Center.
- Performs other related duties as directed.
Knowledge, Skills & Abilities :
Physical Demands & Work Environment :
