What are the responsibilities and job description for the Front Desk Monitor position at AAM1?
Heritage at Asante is an active adult HOA community in Surprise, AZ located about 40 miles northwest of downtown Phoenix. Residents of Heritage at Asante will have access to a world-class lineup of amenities. The focal point of the community will be the 14,000-square-foot Heritage Clubhouse with a 2,200-square-foot state-of-the-art fitness center and plenty of multipurpose gathering spaces. The clubhouse will also feature a resort-style outdoor pool and spa as well as a patio and fire pit.
The Heritage Clubhouse is expanding it's operation hours on June1, 2024, and we will be looking to hire one (1) part time employee to work onsite at the Clubhouse.
Position Summary:
Primarily responsible for answering the phone lines, providing administrative support for staff and management, managing the front entrance and maintaining the reception desk, utilizing excellent customer service skills while greeting visitors and homeowners via phone and face-to-face.
Position Responsibilities:
- Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
- Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception area and inbound calls as well as assist with various administrative projects.
- Filters inbound calls to determine appropriate direction.
- Greets all visitors/homeowners and determines their immediate needs.
- Monitors pickups/deliveries.
- Assist with event set up and break down as needed.
- Light dusting, restocking of paper products, and other cleaning duties as assigned.
- Performs other related duties as directed.
Knowledge, Skills & Abilities:
- Excellent customer service and communication skills.
- Ability to offer support to administrative support staff with ever-changing needs.
- Ability to elicit information from callers and visitors in a professional and efficient manner.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Sitting at work station utilizing a computer in an office setting.
- Walking throughout property/facilities as needed.
- Setting up, taking down and stacking tables and chairs.
Experience
Required- 2 year(s): High school diploma or GED and two (2) years of paid, professional experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment.
Education
Required- High School or better
Behaviors
Preferred- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Team Player: Works well as a member of a group
Motivations
Preferred- Self-Starter: Inspired to perform without outside help
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
