What are the responsibilities and job description for the Area Manager position at AAM1?
Primarily responsible for providing community management to assigned communities as well as provide effective leadership and direction to assigned Community Managers.
Position Responsibilities
- Be the face of AAM by developing a working relationship with community board members and having monthly conversations with boards of directors.
- Accompany Community Managers on property tours.
- Provide leadership and direction to Community Managers.
- Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
- Update watch-list with concerns.
- Attend annual meetings and emergency meetings with Manager.
- Attend Board Meetings as needed and randomly to check for quality of management.
- Maintain a professional demeanor when representing AAM at all meetings and functions.
- Document and recommend manager for incentive program to Regional Vice President.
- Identify need for development plans or performance review to ensure improvement plan, document concerns in writing and advise Regional Vice President.
- Conduct bi-weekly meeting with Community Managers in order to gain a better understanding of their communities and address concerns.
- Assist with Community Manager assignments.
- Train and supervise assigned personnel by providing leadership and direction to Community Managers and prepare annual as well as 90-day reviews.
- Review, proofread and approve all board packets, meeting minutes, mailings, notices, newsletters, etc.
- Review inspection reports, task lists and community websites.
- Handle escalated homeowner calls.
- Monitor budget preparation and Insurance renewals.
- Attend transition turnover meetings.
- Other related duties as directed.
Knowledge, Skills and Abilities:
- Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- High attention to detail.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
- Ability to interact and work positively and effectively with staff and residents at all levels.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
- Ability to supervise staff effectively and delegate job duties as necessary.
- Ability to seek out and acquire new business.
Physical Demands & Work Environment:
- Sitting in an office setting utilizing a computer and other office equipment.
- May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
- Utilizing personal automobile for commuting to and from assigned communities.
- Walking and/or driving throughout communities to inspect common areas and other job responsibilities per the management contract.
- Sitting and standing for moderate periods of time.
Experience
Required- High school diploma or GED and five (5) years of full time, paid, professional experience in a community management role. Proven success in a supervisory role. Thorough knowledge of the HOA management industry. Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents. Meeting facilitation with boards of directors and/or business partners. In-depth knowledge of budgets. Valid driver’s license.
Education
Required- High School or better
Licenses & Certifications
Preferred- PCAM
- AMS
- CMCA
- CAAM
Behaviors
Preferred- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Loyal: Shows firm and constant support to a cause
- Leader: Inspires teammates to follow them
- Functional Expert: Considered a thought leader on a subject
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
- Self-Starter: Inspired to perform without outside help
- Goal Completion: Inspired to perform well by the completion of tasks
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
