Assistant Community Manager

Trilogy Lake Norman is Shea Homes' newest community in Denver, NC. This resort-style community offers amazing indoor and outdoor amenities, the centerpiece being a 30,000 square foot clubhouse with a luxurious grand living room. Social areas include gathering rooms, a lounge, and Signature Restaurant. There is a fitness center, indoor lap pool and a catering kitchen. This community now offers Virtual Livestream Events to include cooking classes, wine and spirits demos, fitness and wellness events, and much more. There is also a beautiful pool and patio for relaxing on sunny days, tennis and pickleball courts, while event lawns host activities for neighbors to get to know each other.

Position Summary:

Primarily responsible for assisting Community Manager(s) by providing effective customer service to onsite homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts.

Position Responsibilities:

• Provides administrative support and other tasks as directed to Community Manager.
• Partners with AAM's Management Team to ensure compliance with State and Federal Association Management Laws.
• Develops a working relationship with community board members and various committees.
• Assists with community inspections of common areas according to AAM's management contract.
• Communicates with homeowners concerning compliance with CC&R's.
• Oversees the preparation of all compliance notices, fine notices and all related compliance issues as well as landscape and architectural submittals.
• Conducts routine property tours/inspections of all lots in the Community to ensure compliance with Association CC&Rs.
• Develops and utilizes a computer software tracking system (VMS) that ensures timely implementation of compliance.
• Monitors software database to uphold guideline standards.
• Reviews and processes all Architectural applications/submissions to ensure accuracy and completeness for submission to ARC
• Maintains an effective process for tracking all architectural submittals and communicates effectively with the Arc Committee Chair as well as homeowners.
• Assists in reviewing bid proposals with Manager and provide excel spreadsheet summary.
• Maintains accurate and current association records, calendars and website.
• Meeting Minute Taker for all Open and Executive Board Meetings.
• Maintains strict adherence to community and company deadlines.
• Works with support staff and/or Community Manager to update community disclosure packages, oversee preparation of Orientation binders and provides Orientations with new Homeowners.
• Work with support staff and/or Community manager regarding Resident Concern Process.
• Performs other duties as directed.

Knowledge, Skills & Abilities:

• Ability to multitask, and prepare and process large amounts of administrative items while being detail oriented.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work professionally, positively and effectively with homeowners and staff at all levels.
• Excellent customer service skills.
• Strong computer software and internet proficiency.
• Excellent interpersonal skills: positive written and verbal communication abilities.
• Proven customer service experience, with a strong emphasis on problem resolution.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.
• Ability to interpret, evaluate and explain governing documents (CC&R’s) to homeowners, board members and staff members.

Physical Demands & Work Environment:

• Sitting in an office setting utilizing a computer and other office equipment.
• May be required to lift boxes, fill paper trays, and other minor physical tasks.
• May be required to set up and take down chairs and tables.
• Walking throughout community as needed for inspections and other property needs as designated.
• Sitting and standing for moderate periods of time.

Experience

• 3 year(s): High school diploma or GED and three (3) years of full time, paid professional experience working in administrative/customer service role supporting management staff and/or project management

• 2 year(s): High school diploma or GED and two (2) years of full time, paid professional experience working onsite at a residential HOA/apartment community supporting a Community/Property Manager and residents.

Education

• High School or better