What are the responsibilities and job description for the Community Manager, Assistant position at AAM1?
Position Summary:
Primarily responsible for assisting an assigned Area Manager and/or Regional Director with day to day operations, by providing effective customer service to designated communities/home owners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts..
Position Responsibilities:
- Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
- Read, review and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&Rs, Bylaws, Rules and Regulations, as well as Arizona and federal statutes relating to Associations; Partners with AAM’s Management Team to ensure compliance
- Develops a working relationship with community board members and various committees.
- Assists with community inspections of common areas according to AAM’s management contract.
- Communicates with homeowners concerning compliance with CC&R’s.
- Reviews monthly financials and submits community accounts payable.
- Oversees the design review guidelines process.
- Assists in reviewing bid proposals.
- Travels to and from assigned communities per management contract.
- Maintains accurate and current association records and websites.
- Maintains an effective process for tracking architectural submittals.
- Designs brochures, pamphlets, handouts, etc. for communities.
- Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and Arizona law.
- Maintains open communication with contract vendors.
- Maintains strict adherence to community and company deadlines.
- Updates community disclosure packages.
- Maintains accurate and current association records.
- Performs other duties as directed.
Knowledge, Skills & Abilities:
- Strong computer software and internet proficiency.
- Excellent interpersonal skills: positive written and verbal communication abilities.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Proven customer service experience, with a strong emphasis on problem resolution.
- Ability to multitask, and prepare and process large amounts of administrative and customer service items while being detail oriented.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
- Sitting and standing for moderate periods of time.
- Utilizing personal automobile for commuting to and from assigned communities.
- Walking communities to inspect common areas per management contract.
Experience
Required- 3 year(s): • High school diploma or GED and three (3) years of full time, paid professional experience working in administrative/customer service role supporting management staff and/or project management. • Valid driver’s license and reliable transportation.
- 2 year(s): • High school diploma or GED and two (2) years of full time, paid professional experience working with the HOA/apartment management industry supporting a Community/Property Manager and residents. • Valid driver’s license and reliable transportation.
Education
Required- High School or better
Licenses & Certifications
Preferred- CMCA
- CAAM
Behaviors
Preferred- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
- Functional Expert: Considered a thought leader on a subject
- Team Player: Works well as a member of a group
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred- Self-Starter: Inspired to perform without outside help
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Goal Completion: Inspired to perform well by the completion of tasks
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
