What are the responsibilities and job description for the Community Manager, Assistant position at Associated Asset Management (AAM)?
Job Details
Description
Position Summary:
Primarily responsible for assisting an assigned Area Manager and/or Regional Director with day to day operations, by providing effective customer service to designated communities/home owners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts..
Position Responsibilities
Description
Position Summary:
Primarily responsible for assisting an assigned Area Manager and/or Regional Director with day to day operations, by providing effective customer service to designated communities/home owners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&R’s) and management contracts..
Position Responsibilities
- Partners with AAM’s Management Team to ensure compliance with State and Federal Association Management Laws.
- Read, review and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&Rs, Bylaws, Rules and Regulations, as well as Arizona and federal statutes relating to Associations; Partners with AAM’s Management Team to ensure compliance
- Develops a working relationship with community board members and various committees.
- Assists with community inspections of common areas according to AAM’s management contract.
- Communicates with homeowners concerning compliance with CC&R’s.
- Reviews monthly financials and submits community accounts payable.
- Oversees the design review guidelines process.
- Assists in reviewing bid proposals.
- Travels to and from assigned communities per management contract.
- Maintains accurate and current association records and websites.
- Maintains an effective process for tracking architectural submittals.
- Designs brochures, pamphlets, handouts, etc. for communities.
- Schedule, organize and facilitate annual Board of Directors meetings and other special meetings by providing leadership and professional guidance as required by Association policy and Arizona law.
- Maintains open communication with contract vendors.
- Maintains strict adherence to community and company deadlines.
- Updates community disclosure packages.
- Maintains accurate and current association records.
- Performs other duties as directed.
- Strong computer software and internet proficiency.
- Excellent interpersonal skills: positive written and verbal communication abilities.
- Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- Exceptional organization and tracking skills.
- Proven customer service experience, with a strong emphasis on problem resolution.
- Ability to multitask, and prepare and process large amounts of administrative and customer service items while being detail oriented.
- Ability to function efficiently in a high volume, fast-paced environment.
- Ability to interact and work positively and effectively with staff at all levels.
- Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management, staff, residents and Boards of Directors.
- Ability to work collaboratively and cooperatively within the department as well as with other departments.
- Sitting and standing for moderate periods of time.
- Utilizing personal automobile for commuting to and from assigned communities.
- Walking communities to inspect common areas per management contract.
