What are the responsibilities and job description for the Community Manager position at AAM1?
In this role, you will be primarily responsible for managing a portfolio of Homeowner Association communities and providing exceptional customer service. This includes utilizing your comprehensive knowledge of Covenants, Conditions, and Restrictions (CC&R’s) and management contracts to ensure effective community management.
Position Responsibilities:
- Read, review and have a strong understanding and knowledge of Association governing documents, including but not limited to CC&R's, Bylaws, Rules and Regulations, Indian and federal statutes; Partners with AAM’s Management Team to ensure compliance.
- Interact with homeowners, vendors and service providers on a frequent basis to promote and maintain high quality customer service in both the Association and AAM.
- Research, create and disseminate communications to owners via newsletters, emails and the web regarding Association activities and policies.
- Solicit, negotiate and execute contracts for Association vendors and service providers.
- Prepare and submit bid specs and work orders to vendors/service providers, as needed.
- Plan, budget, advertise, execute and attend Association events with Boards/Committees' approval.
- Develop and implement policies and carry out tasks assigned by the Board of Directors and AAM.
- Review, analyze, and present monthly management/financial reports to appropriate parties; identify, and work with accounting to resolve any discrepancies in reports.
- Research, prepare and provide annual budgets to the Board of Directors; work with vendors and other Association service providers to obtain accurate budget data.
- Review, modify, code and approve Association invoices.
- Schedule, organize, and facilitate Board of Directors meetings and other special meetings by providing leadership and professional guidance.
- Interview, hire, and supervise vendors, as needed. Terminate employment relationships when required.
- Perform other duties as directed.
Knowledge, Skills, and Abilities:
- Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
- Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
- High attention to detail.
- Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
- Exceptional organization and tracking skills.
- Ability to function efficiently in a high volume, fast-paced environment.
Physical Demands & Work Environment:
- Sitting in an office setting utilizing a computer and other office equipment.
- May be required to lift boxes, fill paper trays, and other minor physical office related tasks.
- Utilizing personal automobile for commuting to and from assigned communities.
- Walking and/or driving throughout communities to inspect common areas and other job responsibilities per the management contract.
- Sitting and standing for moderate periods of time.
Experience
Required- 2 year(s): High school diploma or GED and two (2) years of experience as as a Community Manager/Property Manager encompassing all of the following: Customer service experience with strong emphasis on problem-solving, seeking harmony and defusing conflict. Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents. Contract administration. Vendor management. Meeting facilitation with boards of directors and/or business partners. Valid Driver's License.
Education
Required- High School or better
