Front Desk Monitor (Lead)

Position Summary:

Utilizing excellent customer service skills while communicating with visitors and inbound callers in order to successfully meet their needs. Primarily responsible for answering phone calls, managing front desk, maintaining reception area, issuing badge privileges. Provides direct support to the Granville residents, working in a hospitable manner, and is able to maintain a professional demeanor while enforcing any rules or regulations as set forth in the Community documents. Must be familiar with procedures and policies of the Association, accurate and on time daily.

Position Responsibilities:

• Provides direct receptionist support to all on-site property needs by providing the highest quality customer service to inbound callers, visitors and vendors.
• Partners with Administrative Support team and the On-site Community Manager to effectively manage the front reception areas and inbound calls as well as assist with various administrative projects.
• Must be familiar with the alarm system, keycard access system and computer literate. Monitors pickups/deliveries.
• Responsible for monitoring front desk and amenity activity
• Responsible for creating and publishing the Monitor's work schedules
• Assist in organizing new activities and events, generate all sign up sheets for any upcoming classes or events, issue badges update forms, keep data base accurate and keep all information current in files.
• Must be available to work flexible hours including morning, night and weekend shifts, when needed.
• Assisting Community Manager with event calendar, digital display, maintain accurate files and correct resident contact information, update online calendar, manage guest pass records
• Performs other related duties as directed.

Knowledge, Skills & Abilities:

• Excellent customer service and communication skills.
• Ability to offer support to administrative support staff with ever-changing needs.
• Ability to elicit information from callers and visitors in a professional and efficient manner.
• Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including MS Office (Excel, Word and Outlook), internet and e-mail systems.
• Ability to interact and work positively and effectively with staff at all levels.
• Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Physical Demands & Work Environment-

• Sitting for long periods of time ion an office setting using computers and phones
• Setting up and/or taking down items or equipment for social functions or events
• Must have reliable transportation

Experience

• 2 year(s): High school diploma or GED and two (2) or more years of paid, professional experience working in a Receptionist, Administrative Support, and/or Customer Service role within an office environment.

• 1 year(s): High school diploma or GED and one (1) or more years of paid, professional experience working in a Customer Service or Administrative support role within an onsite HOA community.

Education

• High School or better

Behaviors

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization