Onsite Community Manager

Position Summary:

Primarily responsible for management and oversight of Granville Community Association Lifestyle and Wellness amenities, programming and staffing.

Position Responsibilities:

• In conjunction with key leadership, provide general oversight of staffing, including but not limited to, supervision, interviewing, hiring, termination and discipline of key staff
• Oversight of development of effective programming, with a focus on balancing revenues and expenses.
• Ongoing review of programming to ensure adherence to current trends, while meeting the needs of residents.
• Oversight of facility appearance, cleanliness, repairs and maintenance with a concentration on a sales focused environment.
• Interaction with residents to assess their needs, concerns, challenges and to provide programming to meet the needs of the overall community.
• In coordination with Client and key leadership, develop policies, procedures, rules and regulations and other related guidelines to ensure protection for the Association and maximum usage and enjoyment by residents.
• Oversight of communication plan to residents regarding programming options.
• Oversight of facility organizational and safety plan.
• Handle escalated complaints as needed.
• In conjunction with key leadership enforce established rules and policies.
• Oversight of Lifestyle/Wellness Departmental P&L.
• • Invoice Approval
  • Event Pricing
  • Scheduling/Payroll Costs
  • Budgeting

Knowledge, Skills and Abilities:

• Strong attention to detail.
• General understanding of accounting functions and processes.
• Ability to organize and manage multiple priorities.
• Excellent customer service and communication skills, both oral and written.
• Ability to work effectively and efficiently with minimum level of supervision.
• Computer proficiency in standard software platforms at an intermediate level.
• Able to function and contribute in a team oriented atmosphere.
• Recreation/Wellness Management.
• Proven staff supervisory experience.

Physical Demands & Work Environment:

• Capable of working extended hours to include evenings, weekends, and holidays as needed.
• Speak, read and write English in a clear and understandable manner providing communications to a variety of individuals representing varying levels of understanding.
• Position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting.
• Ability to interact with all types of individuals, be mentally alert, detail oriented, and possess sound reasoning skills.
• Ability to work on more than one assignment at a time with frequent interruptions, changes and delays. Ability to remain focused and work effectively, efficiently, and cheerfully under such circumstances.

Experience

• 1 year(s): High school diploma or GED and two (2) years of experience as an HOA Community Manager encompassing all the following: Customer service experience with strong emphasis on problem-solving, seeking harmony and defusing conflict. Experience working with HOAs or other entities that involved knowledge and enforcement of Governing Documents, contract administration and vendor management. Meeting facilitation with boards of directors and/or business partners. Valid Driver's License.

Behaviors

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Team Player: Works well as a member of a group
• Leader: Inspires teammates to follow them
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
• Self-Starter: Inspired to perform without outside help